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‘Industry has a responsibility to respond’ if customers want digitised claims journey says Minster Law

By 2020-07-06T12:09:00

man with broken leg at home on phone

’Covid-19 has released the virtual claims management genie from the bottle and there will be no going back’, says the law firm’s claims director

The insurance industry has a responsibility to explore and deliver the digitisation of the claims process following the success of remote medical assessments for motor-related personal injury claims, which has been used during the Covid-19 lockdown, said personal injury solicitors Minster Law.

Remote medical assessments were given the green light back in April thanks to a joint statement of intent between membership group the Association of Consumer Support Organisations (ACSO) and the ABI – this agreed measures for remote medical examinations and rehabilitation in order to progress claims despite the nationwide lockdown, imposed to control the spread of coronavirus.

Minster Law said this step not only kept the “wheels of justice turning during the crisis, but it has also laid the foundations for a transformational change in personal injury claims processing”.

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