Claims Analysis


FCA report details the third party outsourcing failings behind Liberty fine

The FCA report into why Liberty was slapped with a £5.3m fine today details how over 14,000 customers were unfairly treated

Danish flag

Unrated Gefion growth booms 60% but motor claims rise

Danish insurer enjoys major growth due to UK and stresses strong reinsurance means it has a solid risk structure


October big question: Is the industry collaborating enough to combat fraud?

Collaboration is the key to tackling fraud - from keeping track of and tackling emerging fraud trends, to reminding consumers of the long-lasting and serious consequences.

RSA office

Briefing: Why RSA results show the dangers of MGAs

RSA posted an improved combined operating ratio after exiting a number of MGA deals

motorbike crash

Briefing: Motor insurers taking big risks with claims reform gamble

Insurers are being too optimistic in reaping the benefits of claims reforms


Businesses face ruin from lack of BI after Glasgow blaze

Many shopkeepers, unable to return to premises because of dangerous state of the iconic Glasgow School of Art building find they are not covered


How AI is set to transform claims

The beginning of an “evolution” in how claims are handled is starting now, according to WTW’s Tom Helm

Neck injury

Whiplash claims fall as Parliament debates claimant curbs

Whiplash claims have fallen two years in a row. Meanwhile the government is pushing through new legislation to curb claims

I stock 915454424

Why is escape of water such a big deal now?

Why has escape of water suddenly become such a big issue for the insurance industry?

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The biggest headaches in personal lines

Home and motor pose the biggest problems in personal lines for insurers. What are they doing about it?

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Claims News


Crash for cash fraudsters and 'time-wasters' sentenced after being cut out of car

After an investigation by IFED and LV=, the fraud duo pleaded guilty and were given suspended sentences


Exclusive: 360Globalnet expands offering with subsidence claims service

Recent weather conditions have hiked the amount of subsidence claims

Marsh partnership

RSA appoints legal expenses insurance supplier

RSA will continue to underwrite the products, with the new partner providing claims and solicitor management services

cat dog friends

Exclusive: Insurtech launches subscription-based pet insurance co-founded by former Apprentice star

Aviva launched a new subscription-based insurance product to address price disparity across home and motor last week

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