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Claims
News Analysis
Briefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
News
Insurers must outpace claims inflation by identifying emerging ’unknowns’ – Peter Graham
The industry risks ‘missing a trick’ if it doesn’t adopt a broader perspective on claims inflation as ‘the game has changed’ due to global economic factors affecting settlement costs, says MGA’s non executive chairman
News
Rejected pet damage claims hit £801m as owners unaware of home cover limitations
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
News Analysis
The talent shortage is a ‘vicious cycle’ for loss adjusters
Loss adjusting talent crunch can have direct repercussions on claims processes – but what are the key challenges and how is the market looking to address them?
News
Claims handlers welcoming automation despite job security fears
‘Successful automation will empower claims handlers, not replace them,’ says deputy chief executive
News Analysis
In Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
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Claims service is central to the consumer experience – Qlaims
David Williams, non-executive director and Consumer Duty champion at Qlaims, discusses the need for the insurance industry to recognise the vital importance of the claims experience to customers
News
DLG and Markerstudy help expose ghost broker posing as law firm
‘Not only were victims left out of pocket and driving uninsured, but their details were used unknowingly in collisions that never happened,’ says intelligence and investment manager
News
Coverage disputes must maintain ‘mutual respect’ to preserve commercial relationships
‘There is a day after the dispute – damaging the commercial relationship damages the business too,’ says law firm managing partner
News
Law firm highlights narrowing insurer exposure after Covid BI win
The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims
News
Watch: 2025 Claims Excellence Awards highlights reel
The official video from the evening is out – can you spot yourself?
News Analysis
HNW homes at risk from underinsured wardrobes
’Revaluation should take place every one to two years, or upon major fashion market shifts,’ says head of private clients
News Analysis
Claims handling the number one target for human led AI integration
Insurance industry professionals identified claims handling as the area ripest for automation, with many viewing human-AI partnerships as the key to blending efficiency and accuracy
News
Liiba launches new committee to support early career professionals
‘The committee reflects our commitment to giving a voice to those at the beginning of their claims careers,’ says chief executive
News Analysis
Briefing: ‘Climate breakdown’ puts pressure on insurers – but is timely, country-wide risk management achievable?
Popular naturalist tells Lloyd’s event that the UK is not feeling ‘enough pain’ to take suitable risk mitigation action against flooding
News
Commercial Court Covid BI case set to impact composite policy interpretation
Law firm says interpretation of ‘any one loss’ could have market-wide impact
News
Pet insurance payouts top £1bn for third consecutive year
‘It’s promising to see more people making sensible choices to protect themselves and their pets financially,’ says senior advisor
News
High Five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 19 to 23 May 2025
News Analysis
In Focus: Concussion in sport – The legal test cases that could reshape liability risk
Three landmark test cases are shining a spotlight on sports related concussion – these could have far-reaching implications for liability insurers, governing bodies and the future handling of brain injury claims
News
Who triumphed at the Claims Excellence Awards 2025?
The gala event celebrates ’the companies that have thoughtfully considered and actioned ways to iron out and improve claims processes and impacts,’ says Insurance Times editor
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