Claims Analysis
FCA report details the third party outsourcing failings behind Liberty fine
The FCA report into why Liberty was slapped with a £5.3m fine today details how over 14,000 customers were unfairly treated
Unrated Gefion growth booms 60% but motor claims rise
Danish insurer enjoys major growth due to UK and stresses strong reinsurance means it has a solid risk structure
October big question: Is the industry collaborating enough to combat fraud?
Collaboration is the key to tackling fraud - from keeping track of and tackling emerging fraud trends, to reminding consumers of the long-lasting and serious consequences.
Briefing: Why RSA results show the dangers of MGAs
RSA posted an improved combined operating ratio after exiting a number of MGA deals
Briefing: Motor insurers taking big risks with claims reform gamble
Insurers are being too optimistic in reaping the benefits of claims reforms
Businesses face ruin from lack of BI after Glasgow blaze
Many shopkeepers, unable to return to premises because of dangerous state of the iconic Glasgow School of Art building find they are not covered
How AI is set to transform claims
The beginning of an “evolution” in how claims are handled is starting now, according to WTW’s Tom Helm
Whiplash claims fall as Parliament debates claimant curbs
Whiplash claims have fallen two years in a row. Meanwhile the government is pushing through new legislation to curb claims
Why is escape of water such a big deal now?
Why has escape of water suddenly become such a big issue for the insurance industry?
The biggest headaches in personal lines
Home and motor pose the biggest problems in personal lines for insurers. What are they doing about it?
Whiplash crackdown faces tough passage
GDPR – Data mishandling could be the new PPI
More restrictions on young drivers proposed at MP debate
Insurers warned again GDPR could spark claims avalanche against them
Senior UKGI figures reflect on the discount rate cut one year on
'Unfair and unnecessary' - The behind scenes lobbying to thwart whiplash crackdown
Briefing: Why UK motor prices will rise amid these reinsurance hike figures
Grenfell review poses construction standards questions
Pool schemes could lead to greater risk exposure - Zurich CRO
Davies fast but focused – Analysis
Legal expenses face choppy times – Analysis
Claims disruption – Chatbots versus the human touch
What the Great Storm of 1987 taught the industry – Analysis
Claims in flux – The standout disruptors
Superfast claims payments – beyond the hype
Claims News
Crash for cash fraudsters and 'time-wasters' sentenced after being cut out of car
After an investigation by IFED and LV=, the fraud duo pleaded guilty and were given suspended sentences
Exclusive: 360Globalnet expands offering with subsidence claims service
Recent weather conditions have hiked the amount of subsidence claims
RSA appoints legal expenses insurance supplier
RSA will continue to underwrite the products, with the new partner providing claims and solicitor management services
Exclusive: Insurtech launches subscription-based pet insurance co-founded by former Apprentice star
Aviva launched a new subscription-based insurance product to address price disparity across home and motor last week
