Claims Analysis

staff restructure

Broker Service Q&A: How Markel’s claims experience has improved amid restructure

Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure


Industry reacts with serious concerns amid FCA’s ‘tough, tough’ pricing crackdown

Price rises on customers and insurance firms could be hit hard


Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes

With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year

leaky pipe

Loss adjuster appointed for Blenheim Palace gold toilet claim

Extensive damage was caused when the fully plumbed piece of art was ripped from the wall causing escape of water damage to the palace

personal injury

Why Ogden is not over yet

The Ogden discount rate may have been set for the next few years, but that does not mean the changes are over. Insurers are still working out what a negative discount rate means for the industry, and further changes may be appearing on the horizon sooner than many may realise

Crash for cash

Analysis: The challenges motor (re)insurers face amid Ogden reform

Changes to Ogden every five years, reinsurance price changes and rising cost of care are just some of the challenges post-Ogden change

flats on fire

Insurers back government sprinkler plans, but after Worcester Park fire do they go far enough?

The fire has prompted the question as to whether sprinklers should be made compulsory for all flats, regardless of height

Zurich fraudster jailed

‘The tide has turned’ on fraudsters as the industry reacts to the latest ABI figures

Industry appears mostly encouraged by latest fraud figures, but still see a long journey ahead, while one questioned the return on investment


What lessons are to be learnt for extreme weather claims following Whaley Bridge?

As the insurance industry braces for a surge of claims following the partial collapse of Whaley Bridge dam last week, what can it learn to better prepare for extreme weather events?


Irish leisure market’s insurance crisis with jobs threatened. Is UK next?

Brokers give their views on the challenges faced by the UK leisure insurance sector and how they compare to those in Ireland

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Claims News

I stock complaints

REVEALED: The most complained about brokers and insurers

The FCA complaints data reveals the most complained about insurance companies over the first half of 2019

Jeremy Corbyn

‘Corbyn a danger to Britain’ - Insurance veteran MP quits

Politician who was at heart of motor reforms quits amid concerns over Jeremy Corbyn


Davies Group continues US expansion drive

The purchase is Davies’ sixth acquisiton of the year

Moneysupermarket 1

MoneySuperMarket: FCA pricing study needs to get the balance right

Aggregator broadly welcomed the FCA interim report, but cautioned against harming insurers’ business models

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