Claims Analysis
Broker Service Q&A: How Markel’s claims experience has improved amid restructure
Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure
Industry reacts with serious concerns amid FCA’s ‘tough, tough’ pricing crackdown
Price rises on customers and insurance firms could be hit hard
Broker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes
With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year
Loss adjuster appointed for Blenheim Palace gold toilet claim
Extensive damage was caused when the fully plumbed piece of art was ripped from the wall causing escape of water damage to the palace
Why Ogden is not over yet
The Ogden discount rate may have been set for the next few years, but that does not mean the changes are over. Insurers are still working out what a negative discount rate means for the industry, and further changes may be appearing on the horizon sooner than many may realise
Analysis: The challenges motor (re)insurers face amid Ogden reform
Changes to Ogden every five years, reinsurance price changes and rising cost of care are just some of the challenges post-Ogden change
Insurers back government sprinkler plans, but after Worcester Park fire do they go far enough?
The fire has prompted the question as to whether sprinklers should be made compulsory for all flats, regardless of height
‘The tide has turned’ on fraudsters as the industry reacts to the latest ABI figures
Industry appears mostly encouraged by latest fraud figures, but still see a long journey ahead, while one questioned the return on investment
What lessons are to be learnt for extreme weather claims following Whaley Bridge?
As the insurance industry braces for a surge of claims following the partial collapse of Whaley Bridge dam last week, what can it learn to better prepare for extreme weather events?
Irish leisure market’s insurance crisis with jobs threatened. Is UK next?
Brokers give their views on the challenges faced by the UK leisure insurance sector and how they compare to those in Ireland
Briefing: The LiP portal was never designed to help fight fraud
CLS: the £350m MGA looking to ‘grow by 40% in two years’ through broker partnerships
Copart outlines potential post-Brexit salvage opportunities
What effect will the Ogden Discount Rate increase have on premiums?
Five AI insurtechs with a BIG future
How the internet of things is changing the future of insurance
Brokers reveal biggest challenges to selling cyber cover
Fraud Charter: ‘Help us stamp out bad CMCs’ – FCA’s plea to the industry
The motor market will get tougher before it gets better – Covéa chief
'Deliver underwriting profit, or risk the loss of capacity' - GRP Underwriting boss
Allianz can weather claims inflation storm, insists Dye
Government strategy boosts industry efforts to improve flood resilience
How digitisation is driving claims staff cuts
McKenzie Friends: Should they stay or should they go?
Insurance Times webinar: Is there an alternative to legacy when it comes to claims software?
Claims News
REVEALED: The most complained about brokers and insurers
The FCA complaints data reveals the most complained about insurance companies over the first half of 2019
‘Corbyn a danger to Britain’ - Insurance veteran MP quits
Politician who was at heart of motor reforms quits amid concerns over Jeremy Corbyn
Davies Group continues US expansion drive
The purchase is Davies’ sixth acquisiton of the year
MoneySuperMarket: FCA pricing study needs to get the balance right
Aggregator broadly welcomed the FCA interim report, but cautioned against harming insurers’ business models
