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Technology Analysis

McCarron Coates

‘We’re not interested in profit – we’re interested in building an asset’ says McCarron Coates

The Leeds-based commercial broker tells Insurance Times about its ‘old-fashioned’ approach to broking and why service quality is paramount

ROBIN_CHALLAND

Customer engagement set to be boosted by greater use of digital and AI, says Ageas claims director

With the Covid-19 pandemic accelerating both customer and staff comfort in using digital communications and processes, insurer and customer engagement is expected to go up a notch in 2021, predicts UK claims boss

Saxon East

Briefing: Five reasons why insurance price comparison has lost its lustre

The FCA pricing crackdown and the sale of two major price comparison businesses come amid a sector losing its lustre

agriculture, farming

Changing agricultural trends set to influence farmers’ insurance needs – McLarens

Leaving the European Union will mean plenty of change for UK farmers, including the diversification of crops away from just food production. Insurance Times explores how this will impact on farmers’ insurance requirements as the agriculture sector’s risk profile grows