All Opinion articles – Page 202
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Keep on moving up the ladder
The insurance industry has seized on the idea of ongoing in-house training to plug a growing skills gap. But what does the term continuous professional development really mean, asks Amanda Swinburn.
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Insurance module
Staff will be able to show they are qualified to give general insurance advice under the new regulatory requirements of the GISC by undertaking an insurance module launched by the Institute of Financi ...
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Graduates gaining power
A recent MORI poll of 2000 graduates, in conjunction with the Association of Graduate Recruiters, shows that graduates are becoming increasingly powerful and demanding.This is evidenced by the 7% ...
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Get it right first time!
The insurance industry will spend £16m a year training as many as one million people to meet the training and competency standards laid down by the General Insurance Standards Council (GISC).Accor ...
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How did you find the job?
When it comes to getting your first job in insurance, are the experiences of today's young recruits any different from those of the old hands? Christine Seib talks to six people in the industry to find out how they made their first break.
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Filling the gaps
With workers in insurance changing their jobs more frequently, seeking out the best talent to fill the vacancies is becoming ever more important. Christine Seib finds out about the best techniques.
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Failing the grade
The insurance industry is facing the bleak prospect of a skills shortage across the board, and of a dearth of the young recruits who will be the managers of the future. But the industry's short-sighted attitude towards graduate recruitment and training means that it has only itself to blame. Simon ...
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Stand out from the crowd
In the competitive job market, it is important to make as good an impression as possible when applying for a vacancy. Yvette Essen finds out what employers like to see and hear.
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Less than confident
Insurance companies are aggressively pursuing internet initiatives and investing in eventures, but not in staff skills, according to a study by management consultancy PMI in conjunction with the CII. ...
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Training for complaining
Insurance industry employees want more training in handling customer complaints, the the National Complaints Culture Survey 2000 has found.Almost 40% of financial and insurance sector employees s ...
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Contract for the CII
The Chartered Insurance Institute (CII) has been awarded a contract to provide training scheme accreditation on behalf of the GISCCurrently the CII is the only organisation to have been approved b ...
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Tribunals set to change
The government is set to change the employment tribunal system to deter employees from bringing actions.New legislation was introduced by secretary of State for Trade and Industry, Stephen Byers, ...
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Career Guide
In today's competitive market, insurance companies and brokers are investing vast amounts of time and money in technology, marketing and service standards. Yet how worthwhile is this investment if the ...
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Call centre troubles
A report published by the Trades Union Congress (TUC) on working conditions in call centres around the UK has forced the insurance industry to take stock of its employment practices.The report rev ...
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Building on potential
Training people at all levels of an organisation is desirable for increasing the quality of service across the board. Amanda Swinburn looks at which training courses are available.
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Pandora's box
Some employment benefits are truly marvellous, from pension schemes to free nurseries and tax-free bicycles for a healthy commute. But others, such as the company car, contain hidden ills that staff should be wary of, says Claire Veares.
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Get the best
There is nothing more disruptive to teamwork than finding you have employed a person who does not fit in. The best way of avoiding mistakes is to take the selection and interview process very seriously indeed. Yvette Essen reports.
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Becoming fit for insurance
The Chartered Insurance Institute (CII) has introduced a new general insurance test, which will be available as part of its membership package.The Foundation Insurance Test (FIT) has already won t ...
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Job bargains
A pretty office and half-decent salary are no longer enough to successfully retain staff. Packages including gym membership, health insurance and fully-paid maternity leave are what employees want, says Claire Veares.
