The insurance claims process is still highly inefficient, with 61% of claims-handler time spent on unnecessary administration and paperwork, new research has found.

ClaimNet, the technology firm that carried out the research, said the insurance industry was still struggling to address legacy system issues and the organisation of data.

More than 50% of respondents to a ClaimNet survey said they had no active e-claims projects.

The biggest single issues were perceived to be customer service improvement and supplier integration and management.