Personal Lines related articles – Page 8
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News AnalysisTracking what 180,000 real consumers spend on general insurance
Insurance Times analyses the current and credit account spending of 180,000 real UKGI customers over the last 12 months, to gain a rare insight into the building blocks of the personal lines market
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NewsAviva makes suite of changes to mid-market motor and property products
Aviva has announced a raft of changes to its mid-market property and motor products, aimed at reducing underinsurance and strengthening core protections
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News AnalysisAre pet insurance claims keeping pace with customer expectations?
A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed
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NewsThe biggest people moves this week
Insurance Times rounds up the most significant appointments, departures and leadership changes from 19 to 23 January 2026
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News AnalysisBriefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice
Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…
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NewsPrestige Underwriting promotes for new head of home, product and governance
’Her expertise and proactive leadership will drive the team forward,’ says managing director
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NewsUK insurers to be profitable in 2026 amid ‘steady but subdued’ global growth – Moody’s Ratings
The latest P&C Global Outlook report from Moody’s Ratings highlights key areas that will make or break UK insurer profitability amid overall ‘steady but subdued’ global economic growth
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NewsBiba Manifesto 2026: Biba urges ‘sensible politics’ as homes keep being built in flood-prone areas
’Everybody is behind more homes being built in the UK, but it’s being sensible [about] how you build those, if you build them in areas of risk of flood,’ says deputy head
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NewsBiba Manifesto 2026: Biba to back contents cover pilot for vulnerable social renters
’We’ve been working with our members and there are products and schemes available, but there have been barriers that have stopped these schemes being taken up,’ says deputy head of communications
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NewsRepeat offender imprisoned for false travel insurance claim
‘These measures are intentionally robust and are a powerful deterrent to others who might consider defrauding insurers and their customers,’ says manager
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NewsEE launches new gadget cover backed by Chubb
‘We understand that our customers’ lives are powered by a whole ecosystem of technology, which is why Multi Tech Cover will be so beneficial,’ says director
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NewsConsumers increasingly relying on premium finance – Premium Credit
‘Customers are increasingly turning to finance from their insurer or premium finance provider to ensure they can efficiently manage the costs of insurance policies,’ says chief sales officer
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NewsFrozen pipe warning after £560,000 damage claim at four-bed house
‘By following some of these simple steps, policyholders can potentially save a significant amount of disruption,’ says managing director
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NewsHome insurers set for profit in 2025, although losses expected in 2026
’Premiums are expected to fall in 2026, also leading to a consequent fall in underwriting profitability,’ says partner
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News AnalysisBriefing: Unwrapping the FCA’s super complaint response
There was nothing particularly exciting about the regulator’s statement on the home and travel insurance markets, but what did we expect?
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NewsMotor and home premiums continue to fall in November 2025
‘We’re now in a phase where broad price cuts are giving way to finer adjustments,’ says director
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NewsCity of London Police crack fake Lego theft insurance scam
The fraudster involved ’created a web of false identities, forged documents and fabricated claims to exploit the system for personal gain,’ explains detective constable
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NewsFCA commits to market improvements in home and travel super complaint response
’We’ll be monitoring consumer outcomes and will continue to hold firms and their senior leaders to account for making improvements, to help build trust and make sure people get fair value insurance,’ says the FCA’s director of competition and interim director of insurance
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NewsA race to the bottom – the unintended consequence of GIPP?
Four years after the introduction of GIPP, and with slowing premium growth finally allowing its impact to be assessed, Insurance Times investigates whether the rules spawned a worrying unintended consequence – and whether an Irish model might provide the remedy
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NewsPremium Credit signs three-year deal with broker in personal lines
’Premium Credit presented a clear proposal that met our needs not only in the short-term, but also for the years ahead,’ says chief executive
