West Midlands deputy chief fire officer Vij Randeniya has blasted Direct Line over a sprinkler system he installed in his six-bedroom house.
He reckoned the reduced fire risk would earn him a reduction in premium to pay for his four-figure investment. He was wrong. He said Direct Line refused to cut his premium because sprinklers are prone to going off and damaging property.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.



































