TG21, the parent company of automotive and insurance solutions group TOAD, has completed a £1/2m upgrade of its London call centre.
The company said the new one hundred-seat facility was needed due to the continued expansion of the business.
The refurbishment started in October 2005, with the centre being fully re-opened this month, with more capacity, additional telephone lines and upgraded IT systems.
The Mitcham facility houses the corporate services team (which is forecast to schedule up to 135,000 mobile engineering appointments in 2006 for major corporate customers), as well as customer service advisers, technical and engineering staff, account handlers, a telesales team and administration department.
