Zenith is the latest insurer to invest in claims assessment technology from Insurance Services Office (ISO).
Claims Outcome Advisor cross-references policyholders' injury claim details with a database of over 18,000 injuries and 14,000 occupations to give insurers an accurate pay-out sum.
Admiral, Chaucer, Zurich and Highway already use the system. ISO claims it has cut claims costs for Highway and Chaucer by 14% and 16% respectively.
Joe Pendle, ISO UK's client services director, said the system gave insurers "an accurate and consistent figure which slashes claims costs by over 10% and allows them to better understand their exposures".
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
