What is there to complain about this week?

Insurers are taking an average of two days longer to pay their bills, according to a survey by information services firm Experian. Overall, UK businesses paid their bills between April and June 2012 almost two days earlier compared with the same period in 2011, but insurers took 20.2 days versus 18.3 days during the same period last year.

Almost 40% of young drivers have crashed before they reach the age of 23, a study by the AA revealed this week. The Young Drivers at Risk report found that 26% of respondents had crashed within two years of getting their licence and one-third of 18 to 24-year-olds had been involved in an accident when driving - 28% by the time they were 21.

Claims management firms have come under fire from Ed Miliband this week. The Labour leader said: “It adds insult to injury if you get companies coming along and ripping people off all over again. We need swift, comprehensive justice for all the people mis-sold products by the banks.”

A lack of personalised service from insurers was the biggest gripe among brokers when dealing with insurers over schemes, a survey by insurer MMA has revealed. The study of 250 UK commercial brokers between mid May and early June this year showed that 29.8% cited a slow response or no response to queries as their number one gripe, 29.8% named a lack of underwriting flexibility, and 26.7% a lack of access to decision-makers.