Lauren MacGillivray
- In Business
The safe way to sell PPI
Payment protection insurance has had a bad press of late. But this product can be a lifeline for policyholders – if it is sold properly
- Special Reports
Broker Times: Last chance saloon
The consolidation heyday is well and truly over but there are still opportunities out there for brokers looking to attract a buyer. A realistic price and cultural compatibility is key to getting that sale
- Markets & Risks
Market: High net worth
A resurgence in the market for fine wines and other tangible assets is creating opportunities for insurers and brokers
- In Business
A gentle nudge in the right direction
Sometimes it feels like clients just don’t know what’s good for them. Lauren MacGillivray looks at a model that suggests offering a default option to encourage positive decisions
- In Business
How to handle tough customers
The adage ‘customer is king’ is not always adopted in practice, if complaints statistics are anything to go by. Lauren MacGillivray outlines the procedural pitfalls, and the solutions
- Claims
Flying solo
AXA’s opt-out from the framework for the settlement of credit hire claims in favour of its own agreements with third parties may prompt other key players to follow. What does this mean for the future of the strife-torn sector?
- Claims
Trouble in hog heaven
Livestock rustling is back, with the bitter twist of rising meat prices leading farmers to steal from each other. As rural insurers advise stepping up security, Lauren MacGillivray meets a farmer whose free-range piglets have been flying into thieves’ vans.
- People & Opinion
Erin Brockovich
Almost a decade after Hollywood celebrated her landmark victory , the environmental campaigner is still fighting. Lauren MacGillivray finds her prepared to deliver a tough message on asbestos to insurers at the Biba conference
- Supplements
Sea changes
The development of the professional broker in the UK can be traced back to the 16th century and the emergence of marine insurance. Lauren MacGillivray looks at how the industry has evolved, and the pressures faced by brokers today
- Supplements
Biba 09: A flight to quality
The past year’s highs and lows will add a new flavour to this year’s Biba conference, Insurance Times’ Lauren MacGillivray predicts
- Claims
Bill of health
The medico-legal reporting agencies that recruit doctors to provide personal injury evidence have had a joint fees agreement for two years. But as agencies go out of business, a remaining player says the trade body is not doing enough.
- News Analysis
Check this out
Tesco, which has just reported record profits, is about to open the first of 30 in-store bank branches. With plans to expand its insurance range, should brokers be concerned that a High Street giant is muscling in on their territory? Lauren MacGillivray investigates the importance of the personal touch.
- News
Key medico-legal firm urges trade body to drive reform
Premier Medical considers ditching Amro as personal injury reporting colleagues cease trading
- Claims
Affinity into infinity
The right insurer can help all kinds of organisations, from major banks to charities, nurture customers and members while generating extra revenue. What are the secrets of mutally happy partnerships?
- People & Opinion
Tim Willcock
The man overseeing reform of the London market’s claims process tells Lauren MacGillivray how technology is driving his five-year plan to shine a light on the insurer’s shop window
- Markets & Risks
Legal report: TAKING ON THE GOVERNMENT
Insurers prepare legal challenge against the Scottish government
- News
Insurers appoint legal firm in fight against plaques ruling
Brodies called in to tackle Scottish goverment ruling