British insurers are scoring highly with the public for service, finds a survey by Accenture, formerly Anderson Consulting.
At polling points across Britain, 373 adults who had made a claim in the past three years were asked for their views on insurance companies' service and on whether they had made dishonest claims.
More than four-fifths, 81%, of claimants thought their treatment by claims departments had been fair.
The service was seen as being courteous by 85%, efficient by 74%, and only 12% of claimants found their insurance companies to be unhelpful.
Most people also said they were honest. Some 15% said they believed that “everyone claims for more than they lost”. Only 6% of those aged 16 to 34 admitted to making at least one dishonest claim.
And just 1% of those aged 55 and over admitted the same. Those aged 16 to 34 were far more likely to think that if they had made a dishonest claim “the insurance company would never catch you”, compared with those aged 35 to 54.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
