The trade association’s director general accepts ‘that reputationally this has been a very difficult few months for the industry’ in light of the FCA’s test case against insurers around the clarity of business interruption policy wordings
The ABI’s director general Huw Evans tells Insurance Times that the positive work done by insurers throughout the Covid-19 pandemic has been overshadowed by the industry’s reputational slaughter around business interruption (BI) claims and the corresponding FCA test case to clarify policy wordings and intentions.
“It’s inevitably the case that when you have both a large insured event and a large uninsured event happening at the same time that the headlines focus on the unhappy customers rather than the happy customers,” Evans says.
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