All Archive articles – Page 410
-
Archive
NU starts trial to fast-track claims
Insurer's scheme finally gets underway with small, non-unionised businesses
-
Archive
CII conference news: FSA slams use of implied terms
The FSA has criticised the use of implied terms in policy documentation.Speaking at the CII conference, FSA director of high street firms Sarah Wilson said that senior management must make “urgent” changes to its documents. “At present there is an inappropriate reliance on unwritten terms. The industry needs to show ...
-
Archive
CII conference news: Service comes at a cost
Insurers are sacrificing good service for cost savings, according to speakers at the CII conference. Groupama chairman and chief executive Pierre Lefèvre said the industry frequently puts cost savings ahead of customer expectations or service. Lefèvre said: “All the recent focus has been on cost savings and not on customer ...
-
Archive
CII conference news: Posner: Offshoring is de-skilling the industry
Howard Posner, the chief executive of Halifax General Insurance, branded the argument that offshoring increases the level of skill in the industry as “nonsense and lies”.But, speaking at the CII conference, AXA commercial distribution director Mark Cliff said that offshoring was not de-skilling. “The calibre of individuals is very high ...
-
Archive
CII conference news: De Castries urges insurers to focus on customer
AXA chief executive Henri de Castries urged the insurance industry to improve service and cut expenses if it was to meet the challenges of the future.Speaking at the CII conference in Birmingham, de Castries said the tough economic conditions experienced by the industry over the past ten years would make ...
-
Archive
CII conference news: More qualified staff will build confidence in the industry
More highly qualified staff are required to build sustained confidence in the UK insurance market, according to delegates at the CII conference. In an audience poll, 45% of those questioned said more highly qualified staff was the answer to building confidence in the industry. In an industry poll, poor service, ...
-
Archive
CII conference news: Vast majority believe qualifications should be mandatory
Almost 60% of attendees at the CII conference believe the FSA should make qualifications mandatory. An audience poll found that 57% believe the FSA should set mandatory qualifications, while 40% of the audience disagreed.CII director general Sandy Scott was among those against mandatory qualifications. Scott said that in its discussions ...
-
Archive
Axa pilots neural fraud detection
Ncorp's neural fraud detection software used to check household claims
