All Archive articles – Page 410
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CII conference news: De Castries urges insurers to focus on customer
AXA chief executive Henri de Castries urged the insurance industry to improve service and cut expenses if it was to meet the challenges of the future.Speaking at the CII conference in Birmingham, de Castries said the tough economic conditions experienced by the industry over the past ten years would make ...
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CII conference news: FSA slams use of implied terms
The FSA has criticised the use of implied terms in policy documentation.Speaking at the CII conference, FSA director of high street firms Sarah Wilson said that senior management must make “urgent” changes to its documents. “At present there is an inappropriate reliance on unwritten terms. The industry needs to show ...
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CII conference news: Service comes at a cost
Insurers are sacrificing good service for cost savings, according to speakers at the CII conference. Groupama chairman and chief executive Pierre Lefèvre said the industry frequently puts cost savings ahead of customer expectations or service. Lefèvre said: “All the recent focus has been on cost savings and not on customer ...
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CII conference news: Posner: Offshoring is de-skilling the industry
Howard Posner, the chief executive of Halifax General Insurance, branded the argument that offshoring increases the level of skill in the industry as “nonsense and lies”.But, speaking at the CII conference, AXA commercial distribution director Mark Cliff said that offshoring was not de-skilling. “The calibre of individuals is very high ...
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NU starts trial to fast-track claims
Insurer's scheme finally gets underway with small, non-unionised businesses
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Cooper Gay opens new treaty division
Reinsurance broker Cooper Gay Group has created a North American treaty division and...
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SMES delugeNU online pilot
Commercial website attracts 10,000 inquiries in three-month trial
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It's time to set the FSA's rules out for front-line staff
Your firm might have got to grips with FSA requirements but have your client-facing staff, asks Elizabeth Mills
