Insurers are sacrificing good service for cost savings, according to speakers at the CII conference.
Groupama chairman and chief executive Pierre Lefèvre said the industry frequently puts cost savings ahead of customer expectations or service.
Lefèvre said: “All the recent focus has been on cost savings and not on customer service. Each time we close a service centre we lose skills and then we end up with unqualified staff.”
Chief executive, commercial insurance at Aon Commercial, David Martin, agreed that insurers' obsession with price and reducing cost has had an impact on service.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
