AXA Analysis
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News Analysis
The double-edged sword of data science
Although data science has been a huge help to the insurance industry, it brings its own risks too and insurers must ‘understand the risks rather than go in blindly’, according to data science lead
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News Analysis
Revealed: Who won at the Insurance Times Awards 2023?
With gold, silver and bronze awards across 36 categories, the winners from last night’s Insurance Times Awards have now been revealed.
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News Analysis
The Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
As 2023 draws to a close, eight industry leaders look back on the year and share resolutions for the new year
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IT Interview
Tara Foley: Reduction in inflation will have ‘positive impact’ on COR
’We continuously monitor the economic environment,’ says chief executive
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News Analysis
The most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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News Analysis
Insurance sector needs to ‘face into’ D&I challenges of recruitment
Three industry leaders discuss attracting and retaining talent in an increasingly digitised world
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News Analysis
Insurer responds to broker complaints over service in the digital age
’There is a better dialogue we can have around digital,’ says chief executive
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News Analysis
In Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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IT Interview
Ann Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector
The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward
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News Analysis
The current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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News Analysis
Lloyd’s market ‘very much at risk’ from lessened underwriter attendance
To flourish, the Underwriting Room and market participants need to ‘get that trading mojo back’
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News Analysis
How are the top insurers faring on complaints handling?
Insurance DataLab analyses the top five insurers’ complaints handling performance, exclusively for Insurance Times.
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News Analysis
Is telematics reaching a tipping point?
The industry and technology has moved on from the traditional notion of a black box, but are customers finally seeing the advantages of telematics motor insurance policies?
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News Analysis
Who is the most profitable insurer in UKGI?
Insurance DataLab analyses the latest regulatory returns of the five largest insurers in UKGI, exclusively for Insurance Times
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News Analysis
In Focus: What are the competitive advantages of MGAs for underwriting?
Insurance Times asks industry leaders what properties of managing general agents (MGAs) enables them to compete in the underwriting market when offering insurance solutions
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News Analysis
Artificial intelligence chatbots: Friend or foe?
The rise of chatbots will have ‘an enormous impact on insurance on so many fronts’, but insurers will have to get to grips with the ‘risks and ethical considerations’
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News Analysis
The Big Question January/February 2023: How can insurance firms help SMEs amid increased business insolvencies?
As UK business insolvencies spike due to tighter financial pressures, Insurance Times asks industry leaders about what firms can do to mitigate the risk
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News Analysis
Revealed: Who won at the Insurance Times Awards 2022?
With gold, silver and bronze awards across 36 categories, the winners from last night’s Insurance Times Awards have now been revealed
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News Analysis
Opinion: Insurers prepare for claims following winter hour rollback
Insurance firms grit their teeth as the darker winter weather heralds a likely increase in claims
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Analysis
Sector cautiously welcomes UK government amendments to planning guidance for preventing flooding in new builds
Affordable home insurance is ’essential to public trust’ in insurance and is impossible without ‘drastic improvements’ to flood resilience, says CII director of policy and public affairs