Bupa has invested in new call centre technology in a bid to improve service levels to intermediaries.

Its new Point system will increase the flow of information between staff liaising with intermediaries by pooling together relevant information into one system.

The system will provide staff with a diary planner, the ability to produce instant quotes, order literature and access information specific to the intermediary. Managers will also be able to view the workload and activities of sales advisers and re-route work during unplanned absences.

Point will also enable staff to track application forms during the underwriting process, so that intermediaries can be fully informed of the progress of their client's application.