Claims – Page 22
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NewsRSA announces new partnership with MGA
’We have an ambitious customer service agenda and developing and nurturing long standing partnerships will help us achieve our objectives,’ says director
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IT InterviewClaims champion winner explains how award has helped attract new business
Glenn Stevens, Insurance Times’ 2023 Claims Champion of the Year, explains how winning the award has benefited Hiscox
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Sponsored ContentEmbracing innovation to drive best practice in account management – Gallagher Bassett
Gallagher Bassett’s client services director, Rob Glenister, explores how innovative account management can lead to improved client relationships, customer satisfaction and business growth In an era where customer expectations are constantly evolving, generative artificial intelligence (AI) is commonplace and Zoom fatigue continues to be a challenge, finding the right balance ...
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News AnalysisOpinion: Personal motor market continues to be messy
With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?
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NewsAgeas launches new motor repairs workshop
’There is so much we can do to reduce the environmental impact of vehicle repairs,’ says claims director
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NewsHome insurance premiums rise after severe winter for weather damage
’The longer we put off vital investment in flood defences, the more that flood damage will ultimately cost the consumer,’ says policy adviser
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NewsData warning issued as Automated Vehicles Bill passes through Parliament
’It’s critical that insurers have access to relevant data in order to support the adoption of this technology,’ says manager
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Sponsored ContentQ&A: Travelers on partnering with solicitors to manage risks and seize opportunities
Sponsored content: Sharon Glynn and James Graham, managing directors of professional indemnity (PI) at Travelers Europe, review how market challenges impacted the recent PI renewals season for solicitors
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NewsMotor insurers hope for claims costs relief at upcoming law review
’It is to be hoped that the many levels of prudence baked into the last review are addressed as part of this review,’ says president
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NewsJLR announces new Range Rover insurance initiative
JLR started offering clients bespoke insurance last year due to challenges owners may have with rising premiums
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NewsFraudster’s £200,000 claim after toilet slip flushed away by judge
’This case underlines the importance of careful analysis of the claim presented,’ says director
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NewsRegulatory action warning issued as motor complaints surge
’Consumer Duty means that the FCA has never been more interested in customer outcomes and this type of data,’ says co-founder
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News AnalysisIn Focus: What’s going on with claims service as FCA clamps down on Consumer Duty?
’There are more complaints coming in around claims,’ says director
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News AnalysisInsurance sector in race against time to tackle rising storm challenges
Delegates attending a recent Insurance Times and ICEYE roundtable explained that the increased frequency of storms was stretching the industry’s resources to the limit
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News AnalysisBriefing: If claims is the shop window, I’m not buying
Industry must improve its communication with customers to mitigate flood of FOS complaints
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WebinarWatch: Navigating Excellence Webinar – Diving Deep into the 2024 Commercial Lines Ratings
Following the release of Insurance Times’ 2024 Five Star Rating Report: Commercial and Personal Lines, deputy editor Yiannis Kotoulas sat down with an expert panel to discuss what factors make for excellent broker service
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NewsMore UK claims handlers ‘increasingly frustrated’ by delays and communication
’Handlers are becoming increasingly frustrated by challenges around delays and customer communication,’ says chief executive
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NewsHigh Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
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NewsOndo increases LeakBot deployments in UK
’We expect the out turn for the year to be in line with market expectations,’ says chief executive
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NewsMotor premiums ‘may be turning a corner’ as prices drop
’The latest pricing data suggests the relentless rise in prices may finally be turning a corner,’ says head
