Claims – Page 7
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NewsMany claims experiences ‘breaching’ consumers’ trust in industry – Holmes
’This substandard customer experience often gives our industry a reputation of being scammers who are happy to take the customer’s premium,’ says chief executive
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NewsShift from ‘greed to need’ drives fraud surge across personal and commercial lines – Allianz's Burge
’I see a shift from greed to need – people now feel they need to commit fraud,’ says head of counter fraud
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NewsCivil court cases still facing major delays
’Access to justice is still hugely delayed, therefore access to justice is still being denied,’ says executive director
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NewsMore 20mph zones could cut motor premiums – Esure
’We are already seeing the benefits in places where 20mph speed limits have been introduced,’ says chief customer officer
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NewsAllianz pays out £51m for crashes during 3pm afternoon rush
’Our data has highlighted interesting patterns in the frequency and severity of claims,’ says claims director
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News AnalysisIn Focus: Are cyber insurers prepared for BI claims after July’s global outage incident?
Head of claims reports that cyber is an ‘ever-changing’ risk and that there is more variety in how BI claims can now present themselves
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News AnalysisBriefing: Are you being served?
The role of the broker should be ‘to absorb complexity and convey simplicity’ – but today’s disconnect between customers and the profession provides a broadening challenge to achieving this aim
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NewsVet nurse in the doghouse after £13,334 pet scam
’Allianz is committed to protecting our customers and business against the harms of fraud,’ says director of financial crime
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NewsMGA announces new £25m capacity deal
’We are committed to providing our broker partners with secure capacity and a fast and efficient service,’ says chief underwriting officer
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NewsCyber experts' warning as new AI system to help with Champions League draw
Automated software is being used due to the competition now having a more complex format
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News AnalysisBriefing: FCA’s thematic review demands greater disclosure from industry
With claims service still flagging, the regulator has put its foot down in its latest report, claiming that the industry’s ‘failings have led to harm’
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News AnalysisBriefing: Schools, charities and public sector sees ‘more frequent’ cyber attacks in 2024
Cyber criminals seeking personal data phishing and ransomware opportunities are looking at tightly resourced schools, charities and public sector firms as targets
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NewsTony Dixon: Lack of stable capacity ‘major challenge’ for MGAs
Tony Dixon, chief underwriting officer at Integra, explains what brokers can expect from the MGA in the coming year and outlines key trends impacting the MGA market
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IT InterviewLiz Latter: Qlaims’ mission to bring concierge claims management to the mainstream
’To be able to give clients support at that moment in time when they most need us is just the right thing to do,’ says chief executive
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NewsTravel claims cost insurers more than £500m in 2023
’Travel insurance ought to be at the top of everyone’s packing list,’ says policy adviser
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News AnalysisBriefing: Industry has taken its eye off the travel insurance ball
Consumers assume a high level of understanding around travel insurance, however FOS data suggests that brokers still have vital work to do to bridge the knowledge gap and ensure clients are covered for all holiday eventualities
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IT InterviewNeill Johnstone: Lorega to continue investment in system capabilities
Neill Johnstone, managing director at Lorega, explains what brokers can expect from the MGA in the coming year and outlines key trends impacting the MGA market
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Sponsored ContentE2E: Is total loss a total mess?
Jim Loughran, chief executive at E2E Total Loss Claims Management, discusses the contentious environment around total loss negotiations
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News AnalysisBriefing: Rampant regulation poses threat to D&O claim volume
Brokers must support company directors to ensure they are not ‘left to their own devices’ around incoming regulation, as implementation uncertainty can cause D&O claims
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NewsAviva’s Blanc responds to ‘profiteering’ claim after premium rises
Premiums rose off the back of the Covid-19 pandemic and increases continued into this year
