Claims – Page 33
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IT Awards 2023Insurance Times Awards 2023: Sedgwick highlights five key market challenges
Neil Gibson, chief executive of Sedgwick, discusses why the company is hoping to win the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: RPC leverages in-house case management system to boost outcomes
Sarah Armstrong, head of legal in RPC’s claims handling department, talks about the company’s bid for the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: GT Motive has ‘disrupted the market in a positive way’
David Vella, executive director at GT Motive, highlights the company’s efforts in the automotive sector as part of their bid for the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: Crawford TPA’s strategy seeks to enhance client experience
Wayne Brand, head of Crawford’s TPA UK and Ireland division, discusses their entry into the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: CoreLogic and Zurich highlight commitment to improving industry standards
Mark Barrett, vice president of CoreLogic, discusses the business’ joint entry with Zurich UK for the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: AX and AA highlight collaboration efforts
Steve Molloy, director of commercial sales at AX, explains how AX’s partnership with the AA deserves to win the Claims Partner of the Year award
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IT Awards 2023Insurance Times Awards 2023: Business Partner of the Year finalists announced
Seven firms with eight entries are competing to win the Business Partner of the Year award at this year’s Insurance Times Awards
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IT InterviewNeil Galjaard Q&A: Markel helping underwriters deliver ‘more responsive’ broker service
’Our technology and professional indemnity propositions are undergoing a refresh,’ says divisional managing director
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NewsInsurers warned as only one in three subsidence claims found to be genuine
’The insurance market needs to radically rethink how it approaches this complex area of claims and fast,’ says head of subsidence
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News AnalysisThe Big Question December 2023: What was the most important lesson learnt in 2023 and how will that develop for next year?
As 2023 draws to a close, eight industry leaders look back on the year and share resolutions for the new year
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IT Awards 2023Insurance Times Awards 2023: Lloyd’s and Vitesse push for quicker claims payouts for customers
Bev Lyons, engagement and adoption manager at Lloyd’s, explains the firm’s bid for the Customer Champion of the Year – Insurer award
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IT Awards 2023Insurance Times Awards 2023: Covea sees payoff after improving customer experience
Vicki Heslop, director of customer and compliance at Covea Insurance, discusses how the company has seen reduced complaints and what this means for their bid for the Customer Champion of the Year – Insurer award
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IT Awards 2023Insurance Times Awards 2023: NFU Mutual looks to alleviate the burden of bereavement on customers
Ben Mattless, customer experience specialist at NFU Mutual, explains how they are looking to make the bereavement process easier on customers and why this means the company should win the Customer Champion of the Year – Insurer award.
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Sponsored ContentDon’t forget physical technology in insurance – Browne Jacobson
Sponsored content: Tim Johnson, partner at Browne Jacobson, warns insurance firms not to forget the old kid on the block just yet
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NewsZurich UK ‘exploring new ways’ to enhance consumers’ claims journey
’Our main focus is on providing the right tools for the right circumstances,’ says head of express claims
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NewsBroker CEO Forum: Generative AI to become ‘really interesting’ tool for brokers selling data poor lines
After picking the ‘low hanging fruit’ around machine learning, brokers ‘need to be thinking about’ how generative artificial intelligence can help bolster their ‘insight’ and ‘expertise’
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News AnalysisBackchat November 2023
Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…
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NewsInsurers’ ‘failure’ to address customer concerns over loyalty tempering public trust
’A guarantee for existing customers that they won’t be charged more than a new customer would have a real impact on public trust,’ says policy and public affairs director
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NewsInsurer demand for more hazard data prompts launch of four new satellites
’Rapid access to high-resolution hazard insights will become ever more critical,’ says senior vice president
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NewsAviva warns insurers of telematics challenge that connected cars could present
’This connectivity is not just a technological advancement – it represents the future of motor insurance as well,’ says head of retail specialty trading
