Claims – Page 5
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NewsWoodgate and Clark announces business changes to ‘strengthen support for brokers’
‘Our aim is to give brokers confidence that when a claim occurs, their clients will receive expert, responsive support,’ says managing director
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News AnalysisBriefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
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News AnalysisClaims performance comes into sharper focus as brokers seek placement certainty
A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape
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NewsQlaims launches household loss recovery insurance on Acturis
’Our household loss recovery insurance is aimed to improve outcomes at the point of claim,’ says chief operating officer
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NewsConsumers will pay to avoid AI in claims – and the youngest are most willing
‘Insurers know that customers value the human touch, but may be surprised that digital natives say they are the most willing to pay for it,’ says head
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News AnalysisIn Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.
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News AnalysisThe underinsurance divide that’s splitting the country
House prices are determined more by the ground they sit on than the bricks and mortar they’re built with and – with buildings insurance cover limits often tied to property valuations – a striking underinsurance divide has developed across the country
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NewsWoodgate and Clark hires client relationship manager to expand Manchester team
’She has a strong understanding of the intricacies of the regional insurance market,’ says managing director
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Sponsored ContentHow technology is revolutionising risk management for global cargo claims – Gallagher Bassett
Sponsored content: Alan Munro, chief information officer at Gallagher Bassett company W K Webster, explains why insurers must stay ahead of the curve in a changing claims arena
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News AnalysisCould travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?
With flight disruption escalating after Middle East airspace closures, an intelligence consultant warns that this marks an imminent ’threat of fraudulent claims against travel policies’
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NewsDavies rolls out AI-powered claims intake agent
’The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced,’ says group chief executive
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NewsAviation insurers ‘being far more selective’ with capacity due to ‘significant attritional losses’
Underwriter reports that its aviation attritional losses reached $1bn for the first time in 2025, revealing claim-centric ‘cause for concern’ as policies fail to keep pace with sector evolution
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NewsZurich launches bereavement support for three million UK customers
’Partnering with Zurich is a significant milestone in our mission to transform the way families navigate life’s most challenging moments,’ says chief executive
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NewsVehicle tracking firm aided recovery of £41m worth of stolen vehicles in 2025
‘Tracker’s technology enables a win-win-win situation for insurers, customers and UK police, enabling lower premiums, reduced claims costs and continual proactive support,’ says managing director
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NewsLawyers’ association calls for driverless car data-sharing rules
‘It must be shared so injured people are not left to fight huge companies for access to data that could be vital to proving a driverless car caused them harm,’ says partner
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NewsInsurance Times Claims Awards 2026 Q&A: Kes Earl
Insurance Times speaks to DWF’s Kes Earl, 2025’s winner of the Young Achiever in Claims or Fraud Award, as the 2026 Claims Excellence Awards approach
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AnalysisCrackdown on cosmetic cowboys will require underwriting and risk cover to ‘evolve’
As the government introduces new regulations for the aesthetics market, a chief executive warns that new risks will emerge for clients and brokers will ‘play a key role’ in managing ’where these risks sit’
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News AnalysisCharities urged to maintain cover as risks and demand increase
’A broad range of challenges over the last few years has affected the whole economy, but organisations operating in the third sector have faced a particularly distinct and demanding set of circumstances,’ says broker spokesperson
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NewsHalf of UK brokers say innovation is most important value for business – Aviva
’Brokers are telling us loud and clear that digital innovation is no longer optional – it’s central to their success,’ says director of innovation in commercial lines
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NewsAdd-on specialist MGA launches pothole product for brokers
’With the number of potholes continuing to rise across the UK, it’s more important than ever for vehicle owners to protect themselves against the rising cost of repairs,’ says managing director
