’The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced,’ says group chief executive
Davies has deployed its artificial intelligence (AI)-powered claim intake agent to corporate risk claims.
The new GenAI-powered agent streamlines the initial stage of the corporate risk claims journey by gathering and processing information from multiple sources into ClaimPilot, before handing the claim to a Davies claims handler to progress.
It enables a reduction of over 80% on claims intake process times and creates opportunity for people to concentrate on more complex and value-generating tasks for its corporate risk clients.
Dan Saulter, group chief executive at Davies, said: “We’ve already seen how game-changing this technology is for progressing claims for both clients and policyholders, with speed and accuracy of processing being key metrics for our corporate risks clients.”
Customer focus
This AI-agent is part of the firm’s multimillion pound investment into AI and GenAI automation across its ClaimPilot product suite in the US, UK and Ireland.
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Davies said that the tool moves away from ”relying on manual re-keying or delayed hand-offs” to enable clients to “focus on customer care rather than preparing for a claim”.
Saulter added: “The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced and we already have investment plans to extend the capability across additional lines and workflows so more customers can benefit”.
With a range of freelance experience, Harriet has contributed to regional news coverage in London and Sheffield, as well as music and entertainment reporting across various publications.View full Profile
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