Davies builds flexibility into Vision 2030 roadmap as AI compliance evolves

An important part of Davies’ Vision 2030 roadmap is flexibility for its clients that are not “necessarily of one mind” when it comes to compliance around automation, according to group chief executive Dan Saulter.

Speaking to Insurance Times, Saulter stressed that as regulation for artificial intelligence (AI) is gradually appearing all over the world, “having a team across the emerging opportunities and threats [which] that regulation brings is important”.

He noted that this especially the case because there are a multitude of ways to approach this compliance as far as governments and states are concerned.

Saulter said: “Where the client really requires us to have a human check and balance or a team doing quality assurance, that’s what we’re going to do because our job in the end is to satisfy our clients’ demands and to satisfy the needs of the regulators and states.”

AI plans

Davies launched its Vision 2030 roadmap in January 2025 based on four core pillars, including operational excellence and technology and AI investment.

The long-term objective is to increase global revenues to between £2.5bn and £3bn by the end of the plan’s five-year term.

As part of the plans, Davies unveiled new agentic AI features to its ClaimPilot product suite.

This included two new AI-agents that are assisting the firm’s casualty claims handlers and adjusters, freeing up their time to focus on higher value parts of the claim process.

The first AI-agent automates claim opening and related tasks, initiating itself, reading and interpreting documents and seeking assistance from a claims handler if needed.

The second AI-agent focuses on automating parts of claim validation and injury valuation.

In developing this, Saulter explained that while some clients in the insurance space are “pressing” Davies to go quicker and have access to more automation, other clients “are not ready for that and want to see how it plays out”.

Saulter continued: “What it means for us is when we’re building automation inside our ClaimPilot product suite, for example, having the ability to have those features switched on or switched off is important.

“And also to be able to use them in certain territories and not in others or for some clients [and] not for others. That’s an important part of the roadmap for us.”