Expanded roles for Ian Muress and Kieran Rigby in restructure

Harsha Agadi

Global loss adjuster Crawford has combined its EMEA/AP, Canada and Latin America units to form a new international division.

The change is part of a new simplified structure, which the company said is designed to capitalise on its competitive position and enhance profitability.

The restructure follows a 10.9% drop in operating profit in the first nine months of 2015.

Canada and Latin America previously formed part of the groups Americas division, along with the US.

Following the change, Crawford’s four units will be US property and casualty, international, Broadspire and Garden City Group.

EMEA/AP head Ian Muress has been given additional responsibility for Canada and Latin America and has been named chief executive of international operations.

The remaining business unit heads will retain their current roles: US property and casualty and Contractor Connection chief executive Larry Thomas, Broadspire chief executive Danielle Lisenbey and Garden City Group chief executive David Isaac.

All will report to Crawford group chief executive Harsha Agadi (pictured).

In addition, Canada chief executive Pat Van Bakel will report to Muress, as will Europe chief executive Kieran Rigby, who will now also oversee Latin American operations.

The changes follow a string of senior departures, including Americas chief executive Vince Cole and chief client officer Emanuel Lauria.

Agadi said: “The restructuring allows each operating division to adapt to changing market needs with greater speed and flexibility while ensuring our chief executives are able to devote more time to meeting our many clients’ needs in a competitive claims environment.”