Polaris responds to anxious brokers over delays in E-market

Polaris has confirmed that the pilot of its E-market portal will start in the first quarter of next year.

Polaris sales and marketing manager Martin McLachlan said that the project was "on plan and to budget" and denied industry rumours of trouble with its development.

"It is where we thought it would be at this point," he said.

"Brokers are anxious for the project to get a move on, but they want us to get it right."

McLachlan said that many insurance IT projects had sought too much pre-publicity, building up expectations before the project was complete.

"We prefer to talk about things as we've done them, rather than before," he said.

McLachlan insisted that insurers were still enthusiastic about the project and would do their own analysis of return on investment, despite rumours they were wrangling over profits.

The system is intended to offer claims monitoring and accounts reconciliation functions as well as a single sign-on, services index and secure email.

AXA broker development head Colin Calder said advisory bodies for the software houses, insurers and brokers involved in E-market's development were created to help prevent "fragmentation".

He said the intermediary advisory forum (IAF) was to meet again next month.