The retail financial sector is better equipped to deal with crisis situations than those in capital markets. That's according to new research among financial services executives.

The retail financial sector is better equipped to deal with crisis situations than those in capital and banking markets. That's according to new research among financial services executives.

The research — conducted by the Institute of Financial Services — shows that 32% of senior executives working for financial services firms believe their employers can measure their exposure to operational risk, compared with 67% in the retail finance sector.

IIS director Eric Dobby said: "September 11th has certainly made the financial services sector focus more on their operational resilience programmes.

"Although improvements have been made in the past 12 months, our research shows that there is still a great deal of work to be done."

The report suggested the reason for the differences in the effectiveness of financial firms, is how well they integrate a risk strategy.

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