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InsightBriefing: Brokers continue to face ‘absolutely dreadful’ insurer service
Feedback from brokers still flags insurer service as being ‘on its knees’ due to difficulties with homeworking – will the lifting of work from home guidance this week see brokers benefit from improved service?
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Insight
Briefing: Can Aviva’s share price really hit 800p?
Aviva’s activist shareholder wants an 800p share price. Is this realistic?
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Insight
Gibraltar on the rise as underwriting performance improves on the Rock
Insurance DataLab unveils which lines of business are proving most profitable for Gibraltar-based insurers using its unique underwriting rating methodology
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Insight
BGLI and Markerstudy to ‘end up with much more than the sum of the parts’ following acquisition
Both businesses plan to cash in on the ‘real opportunities’ they believe arise from this ‘perfect strategic’ acquisition, including boosting pet insurance distribution
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Insight
Insurance industry urged to review working models post-pandemic
Many insurers, brokers and insurtechs have overhauled their working models post-pandemic because ’a hybrid working model is now a requirement and not a nice-to-have’
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Insight
Briefing: One year since Supreme Court’s BI judgment, yet outstanding questions remain
Law firm reveals litigation around BI claims is still on the table for this year, especially as the FOS appears to be siding with insurers in the majority of BI-linked cases since last January
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Insight
Briefing: Five big issues facing insurance firms in 2022
It’s not just the FCA’s pricing and product reform that will be on the mind of the industry in 2022
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Insight
Briefing: OIC portal intention unfulfilled as LiPs still fail to engage with platform
Claims experts confirm that Official Injury Claim portal is not being used as intended, with representation levels high as new process is live tested on claimants
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Insight
SMEs conducting ‘severe gross exaggeration’ on claims has ‘gone beyond a joke’
Small businesses are still suffering cash flow constraints following the coronavirus pandemic, leading to potential claims exaggeration or high value vehicle thefts, reports fraud experts
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Insight
D&O risks in 2022 defined by diversity and Covid liabilities
Diversity-related suits could potentially be catastrophic’ following FCA consultation, says broker
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Insight
Remote working drives broker E&O claim leap
UK regional brokers must consider how they can better manage the move to a hybrid or fully remote working model amid increasing errors and omissions claims
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Insight
Opinion: Brokers’ value must be front and centre for 2022
Editor Katie Scott considers the last year and pinpoints what she thinks will be on brokers’ minds as the industry enters 2022…
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Insight
Briefing: Civil justice system is ‘taken for granted’, yet digital reform could be incoming
The chairman of the Justice Select Committee believes digitisation and a focus on single access portals could be the next focus for the civil justice system
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Insight
Insurance industry warned ‘Great Resignation’ will test management’s mettle
Amid the Covid-19 pandemic, staff are re-evaluating their career options. The demand for broking talent, in particular, is leading to ‘25% salary uplifts in counter offers’
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Insight
Briefing: LV= private equity takeover failed … good, we need mutuals
The UK needs a good mix of mutual organisations to service customers - it cannot always be about the money
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Insight
Renewal rules require brokers to re-examine proposition and go ‘back to the future’
The motor market is ‘a perfect storm’ ahead of the FCA’s pricing rules coming into effect – brokers will need to focus on ‘agility’ and ‘be service-related’ if they are to succeed post-January
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Insight
The Big Question December 2021: What is on the insurance sector’s wish list for 2022?
Insurance Times asks the industry what’s on its wish list for 2022 in the wake of the Covid-19 pandemic and an unprecedented 2020 and 2021
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Insight
In Focus: How can the insurance industry tackle ghost broking?
Experts on insurance fraud debate how the industry can tackle the ongoing issue of ghost broking in the wake of the Covid-19 pandemic
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Insight
Why Aviva and Ageas are insurers of the year
After being crowned at this year’s Insurance Times Awards, data insight service Insurance DataLab explores the figures behind Aviva and Ageas’ successes in 2021
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Insight
Briefing: UK needs system that ‘fully incentivises’ ADR
MP and chairman of the Justice Select Committee believes mediation is the future of civil litigation, so the UK must invest in a system that ‘incentivises’ alternative dispute resolution if it wishes to be ‘economic’
