UK general insurance analysis

Story of the Day

Agentic AI removes ‘barrier’ for fraud investigators across different insurance lines

2026-10-23T07:00:00+01:00By Harriet Scott

’When you change the dynamic on how much time somebody needs to spend on an investigation or the fidelity with which they can find things, what you’re actually changing is the throughput of the system – the output benefit of prevented fraud,’ says technology leader

More Story of the Day

WATCH: Insurance Times’ making agentic AI work for the investigator webinar

2026-10-16T11:30:00+01:00By Insurance Times

Held in association with Shift, the webinar explores what agentic AI means in practice for fraud investigation

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

2026-09-21T07:00:00+01:00By Harriet Scott

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner

Briefing

Briefing: ‘Growth Britain’ needs resilience in every postcode

2026-10-22T08:00:00+01:00By Graeme Trudgill

Graeme Trudgill, chief executive at Biba, discusses the broker trade body’s asks for the upcoming budget

Briefing: When AI makes the recommendation, who owns the judgement?

2026-10-21T08:00:00+01:00By Adam Harper

Adam Harper, CII executive director for strategy, advocacy and professional standards, explains how AI development will not remove the need for human judgement and expertise

More Briefing

Interviews

Colin Wallace: ‘Sun, moon and stars’ aligning for commercial growth at CBPF
2026-10-19T07:00:00+01:00By Yiannis Kotoulas
After several years of regulatory scrutiny and a strategic pivot, Wallace explains why Close Brothers Premium Finance is moving from simplification to growth
Martin Schultheiss: Uinsure ‘redefines’ culture as AI produces ‘significant productivity gain’
2026-10-16T07:00:00+01:00By James Cowen
’We have redefined our culture as a business. It used to be suits and trainers, we now call it suits, trainers and cool tools,’ says group managing director
Trine Davies: Countrywide Hearing on ‘holding the hand’ of vulnerable customers
2026-10-15T07:00:00+01:00By Harriet Scott
Having established Countrywide Hearing 14 years ago, the managing director reflects on the ‘clear gap in the market’ that left customers ‘not getting any support from their insurance company’