race competive advantage

Claims performance emerges as a key battleground for broker loyalty

2026-09-24T07:00:00+01:00By

New claims data from Insurance DataLab shows that brokers are increasingly souring on insurers that provide them with poor claims outcomes

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claims performance

Claims performance comes into sharper focus as brokers seek placement certainty

2026-04-29T07:00:00+01:00By

A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape

race, leading the way

Claims and customer outcomes reshape insurer placement decisions

2026-06-04T07:00:00+01:00By

A new report from Insurance DataLab has collated claims, complaints, solvency and underwriting data into a single framework designed to give brokers a broader view of insurer performance

Daniel Lloyd-John index

Briefing: The insurance broker is at an existential crossroads

2026-09-24T08:00:00+01:00By

Daniel Lloyd-John, chief executive and founder at HNW broker Broadway Insurance Partners, discusses how the rise of AI may not fundamentally change insurance broking as much as expected

James York, Cropped

Briefing: Forget escape, it’s water itself we need to start insuring

2026-09-23T09:00:00+01:00By

Persistent drought and the UK water sector’s instability raise important questions for the sector around the potential provision of new products