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Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams
‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner
Further reading
The growing problem of AI-enabled synthetic claims fraud
The evolving capabilities of AI tools are changing the nature of insurance fraud, and, as one expert tells Insurance Times, redefining the ’speed and ease with which fraudsters can find, create or amend digital evidence’
Insurance fraud sector exemplifies the ‘good and bad uses of AI’
’Fraudsters are using AI in the same way that we are looking to use it within our organisations, such as for reconnaissance, target identification and research – the world of AI fraud is moving very quickly and is going to be a challenge for us,’ says director
Briefing: Evolving crash for cash threat hits UK motorists and insurers with more sophisticated tactics
Detective inspector Chris O’Donovan, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how crash for cash fraud has evolved to now feature identity theft elements and greater use of mopeds
Opinion: Brokers evolve beyond distribution to take on industry-wide marketeer remit
The role and function of an insurance broker is changing – with distribution now just one of many faces these professionals present. Growing remits as marketeers and recruiters must become more visible as part of road map to futureproof UKGI
Anne Bardsley: From Saturday filing clerk to south west growth leader
After a spell on the client side and a search for what she describes as a ‘unicorn’, Bardsley has returned to the UK broking market with a mission
Scott Egan: SiriusPoint ready to redeploy capital as market softens
Chief executive says four years of turnaround work have put SiriusPoint on stronger footing with cedants and ratings agencies
Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams
‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner
Kaspar Harsaae: Software platform founder to launch MGA as proof of concept
Briefing: Insurance sector offers trust and opportunity as students face results day
Briefing: Robotic repairs and drone delivery – the future of insurance is hardware
AI-powered insurance shopping already rivalling brokers and telephone enquiries
Briefing: AI will not replace specialist brokers – but it will define the exceptional ones
Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams
Briefing: Evolving crash for cash threat hits UK motorists and insurers with more sophisticated tactics
Insurance’s knowledge gap: ‘We lose personalities, we lose judgement’
Opinion: Brokers evolve beyond distribution to take on industry-wide marketeer remit
Soft market, hard lessons? The hidden risks behind broader cover
Briefing: How to lose friends and alienate Rolex wearers
Only specialist lines see growth as commercial sector suffers seventh quarter of GWP falls
Jim Summers and John Fletcher: Building the new Willis Re
Beyond the D-word – does insurance still believe in diversity?
Briefing: Dive In is ending – DEI cannot end with it
Matt Cox: Turning claims into a strategic asset at Allianz UK requires a 'mindset shift'
Briefing: Are large retailers aiming to disrupt the UK insurance market?
Ellie Jackson: From ‘ditzy’ apprentice to ‘tenacious’ broker MD in five years – How thoughtful succession planning is unlocking new growth opportunities at Robert Gerrard
TechTalk: Insurtech revolution enters a ‘second coming’ as investment shifts
Briefing: What is contextualised care and what does it mean for pet insurance?
A drier risk landscape – is UK insurance keeping pace with drought?
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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