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Video: Acini’s Grzegorz Podlesny talks market digitalisation challenges and solutions
Case complexity and Consumer Duty transforming accident and health claims management – Gallagher Bassett
A legislative year in review – Arag
UK insurance consolidation raises questions over pricing power – Pearson Ham
- Edition
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?
Further reading
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
’The AI can recommend a course of action, but the handler has to take the final decision,’ says chief executive
One in four believe not disclosing information to an insurer is not fraud
‘As insurance is a contract of trust between the insurer and their customer, we need to do all we can to help customers understand the broader consequences of fraudulent activity,’ says director of underwriting
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Sector has long road ahead to ensure inclusivity of vulnerability
Adam Harper, the Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, discusses the importance of identifying and addressing vulnerability
Briefing: Navigating a soft market – what’s next for UK brokers?
Insurers, keen to fight for market share, are more likely to support brokers who can adjust to these market conditions
Briefing: Brokers have ‘big inertia’ around cross-selling – but terminology shift could support soft market retention strategies
A perhaps underutilised tool in brokers’ armoury, cross-selling might be a better wielded retention weapon if described as ‘complete risk protection’, noted schemes focused speaker
Briefing: Ex-Lloyd’s chief executive still to find a home after AIG split
Former Lloyd’s leader has showcased inconsistency in career prospects after declining Aon and AIG advances – but what is the reasoning behind this and what could be next for Neal?
Q&A: Gareth Haagman on winning the Young Achiever in Technology and Innovation Award 2025
Insurance Times speaks to the winner of 2025’s Young Achiever in Technology and Innovation Award, Gareth Haagman, to find out more about his career so far, his impressive award win and his plans for the future
Xavier Laurent: Banging the drum for ‘consistency’ at Covéa Insurance following new UK leadership
Although emphasising that status quo will be maintained at the insurer in the short term, incoming chief executive adds that his business development expertise will prove ‘instrumental in supporting Covéa Insurance’s next chapter’
Georgina Davis: Making a mark on regional growth and future leaders
After six months in role, the sector’s youngest regional head has taken her division from strength to strength – writing over 30% more new business so far this year than in all of 2024
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
During the latest Insurance Times TechTalk Live event, the discussion raised the issue of increasing use of AI by customers to write policy inception or claims submission materials, leading to non-deliberate misrepresentation caused by AI-generated inaccuracies. How should the industry face this emerging threat while safeguarding the customer experience?
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
Briefing: Digital ID is no panacea for fraud – and implementation challenges lay ahead
Is a ‘fail fast’ approach to innovation effective or overhyped?
Top 50 Insurers 2025: Insurers warn against losing human judgment in AI race
Technology risks becoming increasingly present in construction sector
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
Briefing: Brokers have ‘big inertia’ around cross-selling – but terminology shift could support soft market retention strategies
Hackers using stolen insurance documents to tailor ransomware demands
Broker CEO Forum: Industry must make talent development ‘strategic and intentional’
Briefing: Ex-Lloyd’s chief executive still to find a home after AIG split
Insurers face growing exposure as surge in workplace stress escalates
Can gadget growth help attract the next generation of insureds?
Was scratching out required pet damage insurance from Renters’ Rights Act a missed opportunity?
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
Opinion: German family owned brokers present next M&A sweet spot for consolidators
Prices plummet as diesel vehicles ‘biding their time before the scrap heap calls’ – Percayso Inform
Xavier Laurent: Banging the drum for ‘consistency’ at Covéa Insurance following new UK leadership
Georgina Davis: Making a mark on regional growth and future leaders
Briefing: As Reeves urges insurers to back London, where should investment be made?
Briefing: Lloyd’s in climate crosshairs as campaigners call for fossil fuel exit
In Focus: Are HNW lifestyles evolving faster than traditional risk models?
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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