Chris Jones, IUA 2

Chris Jones: IUA’s focus on underwriting expertise has become ‘more important than ever’

2026-08-26T07:00:00+01:00By

‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive

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Chris Jones, IUA

Chris Jones: New IUA boss seeks to put trade body ‘on the front foot’ with three pillar plan

2025-07-07T07:00:00+01:00By

Technical skills, talent and risk management are prime focuses for the chief executive, who believes ‘London really will live or die by its underwriting and claims expertise’

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IUA names three new directors under new chief executive

2025-06-23T14:00:00+01:00By

‘With two new directors for underwriting and claims, we will be able to provide members with a more focussed service for their day-to-day operations,’ says chief executive

Lucy Luckett

Briefing: Fewer FOS complaints begins with better claims decisions

2026-08-26T08:00:00+01:00By

The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage

Mike Dalby index

Briefing: Insurance sector offers trust and opportunity as students face results day

2026-08-20T08:00:00+01:00By

Mike Dalby, chief executive at Howden’s consumer division, suggests that those receiving their results should look to insurance as a fulfilling career