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Claims performance comes into sharper focus as brokers seek placement certainty
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Briefing: Duty of disclosure headache must be simplified to battle misunderstandings
Standout schemes deliver strong six-monthly earnings, but new business sees mixed momentum
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The data gap has narrowed in commercial property – LexisNexis Risk Solutions
Q&A: Movo Partnership on how brokers can support talent pipelines
How technology is revolutionising risk management for global cargo claims – Gallagher Bassett
Without authenticity, straight through processing has a major problem – Truepic
- Edition
Insurance firms must utilise AI and not make Microsoft Office mistakes
’We don’t want the insurance industry to fall back into the trap when Microsoft Office was rolled out – it’s present everywhere, everyone is using it, but it is totally underutilised,’ says chief executive
Further reading
New AI apprenticeship for insurance industry launched
’Our aim is to help firms create AI champions within departments,’ says chief executive
Davies rolls out AI-powered claims intake agent
’The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced,’ says group chief executive
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
Briefing: Placement is becoming a balancing act for brokers
Broker and insurer relationships are now underpinned by so much more than familiarity and a firm handshake – transparency and data around insurer performance is pivotal in supporting brokers to meet client expectations
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive
Charlotte Koep: How an API platform, an insurer and an EV lessor came together
‘The analogy I always use is that you want to buy an insured bicycle, you don’t want to buy a bicycle plus insurance. That’s the future we’re aiming towards,’ says chief executive
Daniel Lloyd-John: ‘Pioneer for change’ broker designs talent-centric, geography agnostic expansion plan
Chief executive believes broker consolidation across UK’s northern regions is giving industry talent greater pause for career thought – and enabling joint venture partnership opportunities
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
Martin Schultheiss: Uinsure accelerates AI investment in support of vision ‘to change the way insurance is bought in the UK’
Louise Birritteri: Beyond embedded insurance – how one MGA is seeking to build ‘insurance enabled business models’
TechTalk: Enhanced underwriting prompts ‘transformational stage’ for insurance
Insurance fraud sector exemplifies the ‘good and bad uses of AI’
Briefing: Trump Re shows insurance is strategic again
Briefing: Insurers need to remember the value of a human touch in claims
Claims performance comes into sharper focus as brokers seek placement certainty
The Big Question: What is it ‘Time: To’ prioritise and achieve at the Biba Conference 2026?
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
In Focus: Are stronger rules on data sharing needed for insurers to deal with driverless car claims?
Briefing: Placement is becoming a balancing act for brokers
Briefing: A Cockney’s guide to nicking business
The underinsurance divide that’s splitting the country
Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?
How insurance is helping prevent own goals at 2026’s World Cup
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
Briefing: Do not sleepwalk into the knowledge transfer risk
Smart home cyber ‘evolution’ raises concerns for new property market risks
Briefing: Why insurance should go all in on human connection
Motor brokers turn tide on customer losses to insurers
John Dunn: Brokerbility supporting independent brokers as soft market raises profile
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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