Disaster Restoration (DR) sent an unprecedented number of technicians and equipment to flood-hit areas last week.

DR provided an emergency response service on behalf of insurance companies to more than half of the 400 properties estimated to have been affected in Lewes, West Sussex.

DR technical director Bill Lakin said: “While previous flood emergencies have seen cowboy builders exploiting the situation, this time insurance companies are better organised and have strategies and planning in place.”

DR's activities are also in the spotlight of a local TV crew, which is filming DR's restoration of a street of five houses.

“The TV company is monitoring the entire procedure, from the moment the company's technicians go in to launch their emergency damage limitation programme, right through to the sanitising and initiation of drying out processes,” Lakin said.

DR's job is made more difficult as whole streets of houses are badly contaminated by toxins such as untreated sewage which came in with the flood water.


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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