- Home
Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
- News
- Analysis
- Destination Insurance
- Brokers
- Insurers
- Ratings
- Research
- Fraud Charter
- Topics
- Events
- Expert Views
- Edition
Aviva to introduce ‘virtual agent’ that can handle claims phone calls
’We think that will be a great customer experience because they’re going to be waiting for less and get their answer,’ says director
Axa XL appoints new head of energy for UK and Lloyd’s
’Our energy offering has scale and breadth, assisting all players in the future energy mix of renewable energy, decarbonised technologies and more traditional energy sources,’ says CUO
‘Earnings are starting to come through’ for DLG under Aviva ownership – despite 400 staff exits
Direct Line Group contributed £174m to Aviva’s operating profit for 2025’s second half, supporting a 50% uptick in the insuer’s personal lines GWP for last year
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 2 to 6 March 2026
MGA agrees deal to manage Allianz Commercial’s entertainment underwriting business
’Entertainment is an attractive and profitable specialty line of business which we would like to expand,’ says CUO
John Lewis Money becomes regulated insurance broker
’By becoming an authorised broker, we’re taking a significant step in our strategy to make John Lewis Money more relevant to our customers,’ says director
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Top 50 Insurers 2024
The definitive ranking of the UK’s top general insurers for 2024 – but where has your firm placed?
Read the report
Top 50 Insurers 2023
The definitive ranking of the UK’s top general insurers for 2023 – but where has your firm placed?
Read the report
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
IWD: Promoting more women requires the sector to ‘shine a light’ on invisible barriers
‘It’s not about relying on people to be ‘brave enough’ to ask – managers should be given the tools to cultivate their team culture in a way that provides psychological safety,’ says head of diversity, inclusion and community engagement.
Briefing: Shockwaves will be felt in London as missiles fly in the Persian Gulf
The situation around the Persian Gulf remains fluid, but insurers and their customers are likely in for a sustained period of supply chain shocks and increased costs
EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets
Briefing: What does the Q1 2026 Middle East conflict mean for travel insurance?
In Focus: What’s going on with Blueprint Two after ‘quietly shelved’ report?
The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets
Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’
’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times
Graham Stait: Allianz’s motor trade revamp and target to become ‘easiest to do business with’
Allianz’ director for UK markets lays out why the insurer is doubling down on mid-market motor trade, where AI is reshaping underwriting discipline and how broker expectations are driving a major service overhaul
Part of the Insurance and Risk group of Newsquest Specialist Media
Published by Newsquest Media Group Limited,
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
Site powered by Webvision Cloud