Travel insurance small print needs to meet high healthcare costs in North America, while longer opening hours for UK pubs means a re-evaluation of employers’ and public liability products is necessary
’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive
In 2024, motor insurance brokers lost some 266,000 net policies to insurers, but in 2025 – with market forces dampening switching rates and putting the onus onto customer retention – they wrestled back the momentum
As the government introduces new regulations for the aesthetics market, a chief executive warns that new risks will emerge for clients and brokers will ‘play a key role’ in managing ’where these risks sit’
Drawing on exclusive data from broker schemes software provider SchemeServe, the Insurance Times Schemes Index pinpoints where brokers are delivering strong earnings, which schemes are gaining momentum and which may face challenges in the year ahead
Soft market conditions have created a challenging personal lines environment, so is scale key to combat the challenges insurers are facing?
The acceleration in digitally enhanced insurance placement across the London market is redefining the centuries-old process of follow trading
’Everybody is in the mood to start increasing prices,’ says director
Telematics technology is a controversial topic for insurance sector professionals, with benefits and challenges seeming to hold equal sway. So, does the tech have more to give, or has its capabilities simply been talked up?
Insurance DataLab unpicks the latest complaints data from the FOS to highlight the direction of travel for insurance service
‘It’s not about relying on people to be ‘brave enough’ to ask – managers should be given the tools to cultivate their team culture in a way that provides psychological safety,’ says head of diversity, inclusion and community engagement.
The situation around the Persian Gulf remains fluid, but insurers and their customers are likely in for a sustained period of supply chain shocks and increased costs