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In Focus: Does digital transformation undermine HNW’s service-defining human touch?
High net worth clients have long valued the delicate touch that distinguishes their experience from the mainstream market – but with the industry hot on the trail of automation, could technology inadvertently undermine the very qualities that make this sector so unique?
Further reading
Three in five HNW property owners left high and dry by water damage – Ecclesiastical
’Even small leaks can lead to significant damage to walls, ceilings, floors, electrics and contents, especially if they go unnoticed – which can be a real issue in second homes,’ says art and private client business director
Mansion impossible: Temporary HNW housing shortage tests industry agility
‘London boroughs, for example, are facing an emergency situation with soaring costs for temporary accommodation,’ says private clients account executive
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Sector has long road ahead to ensure inclusivity of vulnerability
Adam Harper, the Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, discusses the importance of identifying and addressing vulnerability
Briefing: Navigating a soft market – what’s next for UK brokers?
Insurers, keen to fight for market share, are more likely to support brokers who can adjust to these market conditions
Briefing: A day in the life of a new Ifed detective after graduate scheme success
Michelle Schlichter, detective constable at the City of London Police’s Insurance Fraud Enforcement Department, details her career journey so far and what an average day on the job looks like battling insurance fraud
Top 50 Insurers: Aviva consolidates top spot thanks to DLG amalgamation
The results are in for 2025 – which insurers are leading the pack in UK general insurance and what trends are underpinning profitable growth?
Covéa Insurance extends strategic plan to 2028 as De Macedo prepares to hand over UK reins
Exiting chief executive tells Insurance Times about his strategic swansong and the personal drivers that have steered his decision to return to France
Luisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
‘I’ve told my team very clearly – I want us to be number one. Success means being the undisputed go-to for pet insurance in the UK,’ says chief executive
David Haynes: Arag UK chief executive ready to take firm to ‘the next level’
Completing his first six months of an integration, the chief executive has now reached smoother waters and reveals his new ‘vision’ to kickstart a cross-party initiative and expand distribution to get the UK ‘on board with access to justice’
Is a ‘fail fast’ approach to innovation effective or overhyped?
With the industry increasingly embracing a ’fail fast’ mindset, is short-cycle testing in live environments the key to innovation? Or does this approach have dangerous consequences for consumer trust?
Technology risks becoming increasingly present in construction sector
Firms struggle to integrate with insurtech partners – Charles Taylor’s Jeremy Stevens
Briefing: How UKGI should respond as AI becomes more popular with consumers
TechTalk: Walking the tightrope – the risks and rewards of tackling legacy tech
Jason Hart: Cyber insurance must focus on key fundamentals, not ‘whizz-bang’ moments
In Focus: Does digital transformation undermine HNW’s service-defining human touch?
Surge in e-bike injuries exposes gaps in insurance cover
Motorhome premiums soften in 2025 as less enquiries seen for new business
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Is a ‘fail fast’ approach to innovation effective or overhyped?
Briefing: A day in the life of a new Ifed detective after graduate scheme success
Many UK insurance customers risking claims issues due to disclosure gaps
Top 50 Insurers 2025: Insurers warn against losing human judgment in AI race
Luisa Barile: From puppy to profit – how ManyPets learned new tricks for growth
Top 50 Insurers: Aviva consolidates top spot thanks to DLG amalgamation
David Haynes: Arag UK chief executive ready to take firm to ‘the next level’
Opinion: Is nepotism inherently bad or an underutilised talent attraction tool?
Technology risks becoming increasingly present in construction sector
SRG committed to further people-led acquisitions – Anderson
Firms struggle to integrate with insurtech partners – Charles Taylor’s Jeremy Stevens
Top 50 Insurers: Does size really matter for underwriting profitability?
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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