News Analysis – Page 140
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NewsWhitepaper: Writing the right business at the right price
Being an insurer in the current climate is tough. There’s continuous pressure to win new profitable business, drive down costs, provide great customer service, increase renewal retention and keep one step ahead of the competition. Insurance technology firm SSP looks at how taking an informed approach to business development can ...
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NewsWhitepaper: Fast-tracking correspondence with customers, partners
This case study from Kofax customer communications specialist from Lexmark shows how a European insurance company specializing in legal assistance used communications management systems to fast-track the creation and distribution of correspondence with customers and partners, cutting costs, boosting efficiency and guaranteeing service standards. This whitepaper is free to download ...
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FeaturesBiba 2016: The talking points
The conference’s seminars and keynote sessions on 11 and 12 May offer something for everyone in the industry. But there will also be plenty of other issues and rumours getting people talking, from insurance industry consolidation to the future of Broker Network
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FeaturesBiba 2016: The speakers
With Biba 2016 on 11 and 12 May, we look at who the key speakers will be and what issues they will be talking about
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Online only‘We’re too busy to innovate’ – survey
Brokers and insurers lack time, resources and the right culture to innovate effectively, survey finds. But many are starting to look outside the industry for what they need
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FeaturesAnalysis: Staying relevant is key issue for Broker 50
Insurers want brokers to demonstrate the value they add, and creating innovative new products is one way for brokers to stay relevant – if insurers will back them
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NewsAnalysis: With claims, it's the little things that make customers happy
Paying attention to detail is vital, according to survey
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NewsAnalysis: Insurers must deliver in a world of increasingly complex risk
Insurers need to work out how to offer the best cover in a world where risks are becoming more interconnected and increasingly volatile, writes sister publication Global Reinsurance
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AgendaQ&A: Amanda Blanc on innovation: 'execution is better than strategy'
With the Insurance Times Innovation and Disruption conference taking place on Monday, one of the key speakers on the day, AXA UK and Ireland general insurance chief executive Amanda Blanc, spoke to Martin Kornacki about insurance innovation.
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AgendaQ&A with Matt Poll of insurtech firm Neos
Matt Poll, chief executive and founder of Neos explains why he set up the insurtech firm after 15 years in the insurance industry and how he believes it will open up a better dialogue and relationship between insurers and customers
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AgendaAnalysis: Turning data into digital gold
Data and analytics are key to the future of companies working in the insurance sector. The connected car and home and wearable devices offer a technological edge to insurers
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NewsAnalysis: Insurers come together for micro insurance market
Asking traditional competitors to work together presented teething problems at first, but now the Blue Marble Microinsurance consortium of eight insurers is in a position to tackle the market’s bigger issues, writes sister publication Global Reinsurance
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NewsBriefing: How did Allianz get it so wrong in direct home and motor?
This is a shock development in UK insurance. Allianz, which built a rock solid reputation on consistency and prudence, is pulling out of all direct home and motor. Personal lines head Neil Brettell is gone amid 170 likely job losses. This prompts the simple question: how did ...
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NewsAnalysis: Will McKenzie Friends be the new cash cow for CMCs?
The insurance industry could face a new threat in its fight against spurious claims unless the government introduces safeguards for genuine claimants. Insurance fraud experts warn that the plan to increase the small claims court limit for personal injury from £1,000 to £5,000 will prevent a ...
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NewsQ&A: Chris Voller on how AXA is transforming its claims service
AXA is transforming its claims service to enable customers to manage their claims online from the moment they report it to the insurer to the point the claim is settled. This plans are part of a wider initiative by AXA to improve transparency around claims. Between ...
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NewsUnrated Gable battles to build broker trust
Unrated Liechtenstein-based insurer Gable has had a tough time recently. Its share price is down 88% from its 87.25p peak in 2014, and profitability has suffered as it has worked to close the gap between the reserves it holds and what actuaries think it should hold. ...
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NewsBriefing: How can brokers thrive with customers going direct?
The closure of branches at Swinton and Hughes Insurance has once again raised questions about the future of the high street broker. The digital age is challenging for high street brokers selling general personal lines, but even commercial lines community brokers face the threat of customers ...
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AgendaAnalysis: Is there a future for the High Street broker in the digital age?
It was a proud day for Hughes Insurance. One-man band Leslie Hughes started selling car insurance over the phone in 1977 and grew the company into Northern Ireland’s largest independent broker by the time it was acquired in 2014 by Liberty Mutual. Chief executive Gareth Brady ...
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News'Nobody is prepared to say the unpopular things' - Amanda Blanc
AXA’s Amanda Blanc was voted Insurance Times’s Insurer CEO’s CEO of the year for the second time in 2015 Here she talks about her passion for claims, innovation and concerns over broking business models There’s a moment at the Insurance ...
