High Five: Catch up on the biggest stories this week

Starting off the week, contributor Matt Scott discussed how complaints handling was not up to scratch as complaints volumes soar.

• Complaints handling not up to scratch as complaints volumes soar

Then, junior reporter Chantal Kapani asked experts about challenges brokers face in H2 2024 and what can be done to mitigate evolving threats.

• Big Question: What are the biggest challenges set to hit brokers in H2 2024?

Following this, deputy news editor James Cowen discussed risks being placed on eTrading platforms and service levels brokers were recieving when using the trading method.

• Concerns raised that risks placed on eTrading platforms could ‘go too far’

And then technology editor Clare Ruel sat down with Oke Eleazu to discuss diversity and inclusion in insurance.

• Oke Eleazu: Addressing the diversity and inclusion dilemma in insurance

Rounding off the week, contributor Jon Guy discussed how rating agency AM Best has raised its outlook on the London market insurance sector from stable to positive.

• London looking positive but ‘this is no time for complacency’