Insurance Times rounds up the biggest stories from this week

Starting off the week, contributor Matt Scott discussed how complaints handling was not up to scratch as complaints volumes soar.

Then, junior reporter Chantal Kapani asked experts about challenges brokers face in H2 2024 and what can be done to mitigate evolving threats.

Following this, deputy news editor James Cowen discussed risks being placed on eTrading platforms and service levels brokers were recieving when using the trading method.

And then technology editor Clare Ruel sat down with Oke Eleazu to discuss diversity and inclusion in insurance.

Rounding off the week, contributor Jon Guy discussed how rating agency AM Best has raised its outlook on the London market insurance sector from stable to positive.