Insurance Times rounds up the top five stories making headlines across the market from 22 to 26 September 2025
The week began with a report that Jaguar Land Rover (JLR) had “failed to finalise” a cyber insurance deal before being struck by a major cyber attack earlier this month.
The disruption has continued throughout September, with business secretary Peter Kyle pledging government support to minimise the impact on workers and suppliers.
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Jaguar Land Rover ‘failed to finalise’ cyber insurance deal ahead of cyber attack
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Jaguar Land Rover responds after report that it ‘failed to finalise’ cyber insurance deal
Then, consumer champion Which? turned its focus on home and travel insurance, submitting a statutory “super complaint” to the FCA.
It argued that poor claims handling, inappropriate sales processes and weak regulatory enforcement were leaving policyholders exposed, urging the regulator to intervene.
Meanwhile, the FCA confirmed that more than 270,000 motorists would receive £200m in compensation after some insurers had short-changed customers on vehicle claims.
The regulator said historic underpayments breached its claims-handling rules, with deputy chief executive Sarah Pritchard stressing that “we’ll step in when consumers aren’t getting fair value”.
Fraud also hit the headlines, with the Insurance Fraud Enforcement Department cracking down on a south London ghost broker who ignored repeated warnings to stop selling fake policies.
Finally, Allianz UK revealed it had detected £93m worth of fraud in the first half of 2025, identifying more than 15,800 attempted scams. The insurer warned that ghost brokers and fabricated injury claims were becoming increasingly sophisticated, with director of fraud Ben Fletcher calling fraud “a serious threat to trust, fairness and the financial wellbeing of honest customers”.
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