Jaguar Land Rover responds after report that it ‘failed to finalise’ cyber insurance deal

Jaguar Land Rover (JLR) has declined to comment after a report claimed that the manufacturer “failed to finalise” a cyber insurance deal before being struck by a cyber attack earlier this month.

JLR first reported that its retail and production activities had been “severely disrupted” due to a cyber incident on 2 September 2025.

The Insurer claimed that JLR was still in negotiations over cyber cover before the attack occured. Citing three senior cyber insurance market sources, it said that JLR “failed to finalise a cyber placement brokered by Lockton ahead of the incident”.

After being approached for comment by Insurance Times, JLR said: “We do not comment on commercial matters such as these.”

‘Phased restart’

The cyber attack on JLR has led to disruption through the month. However, yesterday (25 September 2025), the manufacturer said it had begun a “phased restart” of its operations, with parts of its IT system back up and running.

As part of this, JLR said it had significantly increased IT processing capacity for invoicing and that it was “now working to clear the backlog of payments to our suppliers as quickly as we can”.

It added: ”Our global parts logistics centre, which supplies the parts distribution centres for our retailer partners in the UK and around the world, is now returning to full operations.

“This will enable our retail partners to continue to service our clients’ vehicles and keep our customers mobile.

“The financial system we use to process the wholesales of vehicles has been brought back online and we are able to sell and register vehicles for our clients faster, delivering important cash flow.”