Kris Lee, chief underwriting officer at Arkel, speaks on his firm’s entry to the Excellence in Underwriting category
1. Why did you put yourselves forward for the Excellence in Underwriting category?
Arkel has demonstrably transformed the underwriting experience for brokers through speed, accessibility, expertise and innovation. In a challenging hard market, it delivered pricing stability, fast decisions and consistent access to skilled underwriters.
Its proprietary underwriting platform, real-time data insights and 95% to 100% 24-hour referral turnaround have materially improved broker outcomes.
With strong performance metrics, including doubling GWP to £43.5m, a 43% ULR and 100% staff retention, the business believes its results clearly reflect the excellence, discipline and service this category celebrates.
2. What makes your entry stand out and why should you win the award?
Arkel combines cutting-edge technology with underwriting discipline and genuine broker accessibility. While many retreated or increased rates, it provided stability in niche markets through real-time pricing, consistent decisions and multi-skilled underwriters that understand both underwriting and claims.
Its platform delivers faster and smarter outcomes and its integrations give brokers broad access.
With market-leading performance, strong service feedback and proven sustainable growth, Arkel has delivered measurable improvements to brokers, customers and carriers, demonstrating the balanced, future-focused excellence this award is designed to recognise.
3. What would winning this award mean to you and your firm?
Winning would validate Arkel’s belief that underwriting excellence is built on discipline, innovation and partnership. It would recognise the efforts of a team that has delivered stability in volatile markets, doubled GWP, achieved a 43% ULR and maintained 100% staff retention while expanding broker access nationwide.
For its underwriters, partners and capacity providers, the award would affirm that Arkel’s approach – data-driven technology, fast decisions and consistent pricing – sets a benchmark for sustainable, customer-focused underwriting.
It would be a proud milestone for a growing business committed to long-term broker and carrier relationships.
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