The Insurance Times Five Star Personal Lines 2019/20 site is now live

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The second Insurance Times Five Star ratings for personal lines has just been unveiled, with some surprising changes in the rankings

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The Insurance Times Five Star Personal Lines 2019/20 site is now live!

The second Insurance Times Five Star ratings for personal lines has just been unveiled, with some surprising changes in the rankings. The Insurance Times Five Star ratings are the first at-a-glance guide to insurer experience, created for brokers by brokers.

The Five Star ratings aim to provide a practical tool for brokers to assess their insurer partners based on the experience of their peers, helping brokers to justify their recommendation to clients and offer a better service to their customers.

The ratings also assist insurers to benchmark their performance against competitors and stand out from the crowd as an exceptional insurer partner based on reviews by brokers specialising in personal lines insurance.

Brokers across the UK took part in the Insurance Times personal lines broker service survey, rating their experience with insurer partners over the last 12 months in the following service areas:

• Claims – Fairness of settlement and speed

• Underwriting – Expertise, flexibility and support

• Quality of cover

• Relationship handling and management

• Policy documentation – Accuracy and transparency

To visit the Insurance Times Five Star Personal Lines 2019/20 site c lick here

Or alternatively select your insurer partner below:

Overall Personal Lines Star ratings

Ageas

Aviva

AXA

Chubb

Covea Insurance

Hiscox

Home & Legacy

LV=

RSA

Zurich

The Insurance Times Five Star Personal Lines site also includes insight into the star ratings awarded to insurers by broker groups. Insurers work with a range of broker groups and it is important to discover how insurers were perceived by small independent brokers, large independent brokers, top 50 brokers and brokers that are part of a network broker group.

Click here to discover how insurers performed by broker group

Over the last five years the personal lines insurance industry has transformed how it delivers key services to brokers, who have witnessed significant change in the products and service levels provided by insurers.

Have insurers delivered on their promises in key areas such as underwriting – providing the knowledge, expertise and decision-making power that brokers require?

And what about promises of a smooth claims process, easy to understand policy documentation and a partnership where the insurer works determinedly to build a relationship with brokers to understand customer circumstances? In the five-year performance review, we look at whether insurers have delivered on these promises or if they have failed to match broker expectations.