Whiplash reform could lead to ‘claims in other guises’ says DLG’s head of claims


Despite making the process ‘much clearer’ for whiplash-related claims, Direct Line’s managing director for claims thinks the delayed whiplash reform could impact the broader motor insurance supply chain or other variants of personal injury claims

Direct Line Group’s managing director for claims Jessie Burrows has warned that the upcoming implementation of the delayed whiplash reform could push claims to “appear in other guises” as claims management companies hunt for fresh opportunities for their clients to submit non-whiplash, motor-related claims.

Burrows is referring to Part one of the Civil Liability Act, known colloquially as ’the whiplash reform’, which has been spearheaded by the insurance sector to create a simpler, frictionless personal injury claims process.

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