’We’re continuously looking to evolve and improve how we deliver services to clients,’ says managing director
Willis has expanded its real estate arm by launching a new residential real estate team.
The newly formed team provides expertise across key residential niches, including build-to-rent (BTR), student accommodation, ground rent investment, managing agents, retirement living, property investment and right to manage business.
Paul Turnbull, managing director for the real estate practice at Willis, said: “We’re continuously looking to evolve and improve how we deliver services to clients and through launching this newly dedicated team, we seek to elevate the standard of residential insurance.”
Leaders
The team is led by Naomi Palmer, divisional director for the real estate practice, and Shaun Grainger, residential development director for the real estate practice.
Palmer brings over 12 years of experience in the real estate insurance industry, specialising in managing large residential accounts and driving operational excellence.
Meanwhile, Grainger has joined Willis with two decades of experience in sales, specialising in real estate clients and advisors.
Turnbull said: “Collectively, the team brings a deep understanding of the residential landscape, as well as operational and claims excellence, which will be resolute to achieving our goals and providing commitment to our clients.”

His career began in 2019, when he joined a local north London newspaper after graduating from the University of Sheffield with a first-class honours degree in journalism.
He took up the position of deputy news editor at Insurance Times in March 2023, before being promoted to his current role in May 2024.View full Profile
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