Zurich UK promotes for new operations director

Zurich UK has appointed Paul Norcott as operations director in the UK.

In his new role, Norcott will oversee a wide range of functions, including operations and information governance, financial crime, business and supplier resilience and customer operations. 

Joining Zurich in 2024, the promotion expands Norcott’s previous role as director of operations. 

Drazen Jaksic, Zurich’s UK chief executive, said: “Norcott is a highly respected leader who combines strategic vision with a strong focus on people and customer outcomes.

”His appointment reinforces our commitment to delivering reliable service and driving innovation across our operations.

”Norcott’s remit places him at the heart of our business. He will ensure robust governance, secure and efficient processes and continuous improvement across all areas – helping us maintain the highest standards in customer service, operational resilience and risk management.” 

Experience

Norcott brings extensive experience from across the financial services sector.

He has held senior positions at Tesco Bank, First Abu Dhabi Bank, The Co-operative Bank, Barclaycard, Bank of America and American Express.

Commenting on his appointment, Norcott said: “I’m honoured to take on the role of UK operations director and lead such a talented team.

”My focus will be ensuring our operations are secure and efficient and always shaped around our customers’ needs. Together, we can deliver innovative solutions and make it easier than ever for customers to do business with Zurich.”