All Online only articles – Page 136
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The Knowledge: business excellence
This month’s edition looks at how a keen focus on service can help brokers beat the competition
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14 August 2013 Issue
Subscribers can read a digital version of the 14 August 2013 edition of Insurance Times. It includes a Spotlight on commercial lines e-trading, an Interview with Elliot Miller of QBE, 11 pages of The Knowledge looking at Business Excellence, plus plus latest industry news and analysis.
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First-half calm before the storm?
The first-half results for GI businesses looks encouraging so far, but insurers still have their work cut out
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Aon continues sponsorship of NFL in London
Sponsorship deal covers two matches to be played in Wembley this autumn
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Insurance customers most likely to switch after bad service
Only loan providers ranked lower for customer service standards
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One third of motorists knowingly drive without valid MOT certificate
Males aged 18 to 24 are most common offenders
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Fraud costs European insurers up to £10bn
Insurers claims systems not modern enough control rise in fraudulent claims
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RIAS launches campaign to reposition brand
‘Where experience counts’ revealed as slogan for Ageas-owned broker
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LV= Broker prepares to sell ABC home product through Keychoice
Network members will get discount on insurer’s open-market rates
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Trade body: Flood Re exclusion will hurt small businesses
Flood insurance proposal could lead to hike in premiums for SMEs, says British Property Federation
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Aviva shares jump 7.6% after H1 performance
Investors reward return to profit and cost-cutting progress
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Catlin profit falls 36% after investment dip
Results ‘much weaker than expected’, according to analyst
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Aviva’s Spencer calls for double-digit commercial motor rate rises
£45m reserve hike pushes Aviva’s commercial motor COR to 113%
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Aviva UK GI profit increases 5% despite £17m reserve strengthening
Motor competition causes premiums to fall 6%
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Spotlight on commercial lines e-trading
Commercial lines brokers lag behind personal lines brokers on e-trading, and they face tough choices, both between lines and delivery systems
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Esure sees healthy rise in GWP and profits
GWP grows 6.7% and after-tax profit jumps 15.2%
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