All People & Opinion articles – Page 23
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People & Opinion
Long-term relationships do count
Simon Cooter, distribution director, Brit Insurance
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People & Opinion
François-Xavier Boisseau
Control freak? Me? Not any more, says the chief executive of Groupama. But FXB – as he is known to all – is determined to stick to his guns. For Groupama that means more of the same (apart from motor), he tells Ellen Bennett.
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People & Opinion
It may be obvious, but we’re not doing it
The failure of many insurers to understand the needs of their clients holds back the industry more than any other factor, says John Neal
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People & Opinion
Trevor Matthews
The Friends Provident chief cut his business teeth in Australian general insurance. He tells Lauren MacGillivray why this makes him determined to use his tenure as CII president to introduce a minimum qualification for brokers.
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People & Opinion
Leader: It’s a new era, let’s not make the old mistakes
Ellen Bennett, deputy editor
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People & Opinion
Lloyd's Mark II
The institution is having another go at building a market-wide electronic system. Lauren MacGillivray meets the dynamic duo leading the Exchange pilot: Sue Langley of Lloyd’s and Luke Robertson of IBM
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People & Opinion
Why we should stay a cut above the rest
Downsizing could be fatal for some insurers, says Chris Hanks. Instead they should boost customer confidence by keeping hold of their best staff
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People & Opinion
Peter Smits
Consolidators stalk the land buying up every regional independent broker they can. But their offers are of no interest to this Hertfordshire businessman. He tells Danny Walkinshaw why he keeps saying no.
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People & Opinion
Can I have your attention please?
Some underwriters glaze over at the mention of claims inflation, says David Williams. But it’s more important than ever
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People & Opinion
We need new products – and now
New business will be vital as renewals slump. Which is why, says Stephen Lark, it’s a false economy to slash the sales and marketing budget
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People & Opinion
Paul Donaldson
RSA has been quiet of late – apart from that edict on job losses. However, keeping the managing director of its commercial arm silent is another matter entirely, as Ellen Bennett finds out
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People & Opinion
Philippe Maso
Best known to John Bull brokers for being a little bit different from them, the AXA Insurance chief has taken bold steps to improve the company’s poor reputation on service, and to tackle commission and rates. Ellen Bennett met him.