All People & Opinion articles – Page 23
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People & OpinionLong-term relationships do count
Simon Cooter, distribution director, Brit Insurance
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People & OpinionLeader: It’s a new era, let’s not make the old mistakes
Ellen Bennett, deputy editor
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People & OpinionTrevor Matthews
The Friends Provident chief cut his business teeth in Australian general insurance. He tells Lauren MacGillivray why this makes him determined to use his tenure as CII president to introduce a minimum qualification for brokers.
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People & OpinionIt may be obvious, but we’re not doing it
The failure of many insurers to understand the needs of their clients holds back the industry more than any other factor, says John Neal
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People & OpinionWhy we should stay a cut above the rest
Downsizing could be fatal for some insurers, says Chris Hanks. Instead they should boost customer confidence by keeping hold of their best staff
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People & OpinionLloyd's Mark II
The institution is having another go at building a market-wide electronic system. Lauren MacGillivray meets the dynamic duo leading the Exchange pilot: Sue Langley of Lloyd’s and Luke Robertson of IBM
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People & OpinionCan I have your attention please?
Some underwriters glaze over at the mention of claims inflation, says David Williams. But it’s more important than ever
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People & OpinionPeter Smits
Consolidators stalk the land buying up every regional independent broker they can. But their offers are of no interest to this Hertfordshire businessman. He tells Danny Walkinshaw why he keeps saying no.
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People & OpinionPaul Donaldson
RSA has been quiet of late – apart from that edict on job losses. However, keeping the managing director of its commercial arm silent is another matter entirely, as Ellen Bennett finds out
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People & OpinionWe need new products – and now
New business will be vital as renewals slump. Which is why, says Stephen Lark, it’s a false economy to slash the sales and marketing budget
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