Personal Lines articles – Page 210
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Features
Treading on thin ice
As winter deepens and the roads become icier, the chances of having a car crash increase exponentially. But who's responsible? James Morris and Tom Baker report
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News
Budget sets £1.25bn premium target
Group reports 85% rise in profits and policies reaching 1.4 million
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News
Reserve release boosts profitability
£600m release from insurers' reserves will help to offset £200m underwriting loss
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News
Eight arrested in motor fraud raid
Second triumph for IFB as Herts police raid suspected fraud gang
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News Analysis
Travel: the noose tightens
The prospect of regulation of the travel insurance sector looms large as the FSA garners more support. Katy Dowell reports
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Comments/Letters
Travel insurers must be regulated
Eric Galbraith says customers are suffering from inadequate advice
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Features
Mining the interface
Analysing and using the wealth of information that customers provide when they contact a company is proving difficult for the insurance industry. Keith Rodgers explains why
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Features
Courtesy is not enough
Motor insurers have the opportunity to retain customers who have had accidents by ensuring their claims run smoothly, but the question of courtesy cars could be the decider. Claire Rowland reports
