Regulation – Page 262
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Archive
Laying down the law with appointed representatives
The FSA's rules will require firms to make detailed preparations in forming AR agreements, says Alan HughesThe rules on appointed representative (AR) agreements are complex. They are set out in th …
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Archive
CII conference news: FSA slams use of implied terms
The FSA has criticised the use of implied terms in policy documentation.Speaking at the CII conference, FSA director of high street firms Sarah Wilson said that senior management must make “urgent” changes to its documents. “At present there is an inappropriate reliance on unwritten terms. The industry needs to show ...
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Archive
It's time to set the FSA's rules out for front-line staff
Your firm might have got to grips with FSA requirements but have your client-facing staff, asks Elizabeth Mills
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Features
The Cape crusaders
South Africa could be the next call centre haven, according to a high powered delegation from Cape Town. Michael Faulkner reports
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Archive
CII conference news: CII honours 158 graduates at conference opening
A total of 158 graduates of the CII's Fellowship, Associateship and Diploma in Insurance programmes were presented at a special ceremony to mark the start of the CII's UK Insurance & Financial Services conference today.CII President Rick Hudson and CII director general Dr Sandy Scott presented each graduate with a ...
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Archive
Be prepared to prove you are acting appropriately
Complying with the ICOB rules means documenting and justifying every recommendation, says Colin Rawlings
