Customer research

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Insurance Times customer Report

Insurance Times Customer Report is the latest in-depth report giving vital information on understanding your customer

Barry O'neill

Insurance Times Etrading Q&A: Barry O'Neil managing director at Home & Legacy

Head researcher, Savan Shah speaks to managing director at Home & Legacy, Barry O’Neil on its performance in this year’s Insurance Times eTrading survey

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Broker Service Survey: Have your say about insurer partners

The annual Insurance Times Broker Service Survey 2018/19 is now open to brokers nationwide!


Customers 'put off when offered too many add-ons,' says report

Research by Decision Technology contradicts common assumptions

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Allianz UK to provide insurance for Drivy customers

Allianz UK to partner car sharing platform, Drivy, to provide insurance to customers

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Q&A LexisNexis James Burton: Contributory databases are not just about bottom line loss ratios

James Burton Director of Product Management at LexisNexis Risk Solutions speaks to Insurance Times on the value of data enrichment and the perceptions of personal motor insurers on the current and future benefits of contributory databases.

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Q&A LexisNexis Jay Borkakoti Director of Home Insurance: Consumers not insurers driving change in the insurance market

LexisNexis Risk Solutions’ Director of Home Insurance Jay Borkakoti speaks to Insurance Times on how digitisation is affecting UK home insurers and how home insurers can leverage data to optimise the customer journey.

Becky downing

Buzzvault Founder & CEO Becky Downing Q&A: World’s first asset vault built on the blockchain

Becky Downing speaks on the Q3 2018 launch of Buzzvault, designed to empower householders through the creation of their own secure vault of digitised home contents data.

Aviva digital push

ACORD to host digital customer event discussing groundbreaking study - join now

ACORD to host digital customer event discussing ground-breaking study - join now

Consumer Research: Inclusion of last year's price on renewal documentation helpful to home insurance customers

Insurance Times, working in conjunction with Lumivo, aimed to investigate a number of home insurance issues from the perspective of consumers who are purchasing home insurance directly through a variety of insurance websites.

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Most customer-friendly insurers revealed – FOS complaints data analysed

Exclusive analysis by Insurance Times of data from the Financial Ombudsman Service ranks insurers by how many complaints were upheld.

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Insurance Times customer Report

Insurance Times Customer Report is the latest in-depth report giving vital information on understanding your customer

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ECIC urges brokers to help customers in the fallout of Carillion

ECIC says many customers are at risk of financial difficulties, or even failure, because of the Carillion collapse

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900m nuisance calls made to insurance customers in 2017

900m calls and texts chasing a personal injury claim or insurance issue were made in 2017, according to Ofcom data commissioned by Aviva

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Record-breaking £160m paid out every day to customers - ABI

Record year for payments as £160m was paid out every day in 2016


Customers find numerous questions 'repellent' and we will cut them - Aviva CEO

Aviva boss Wilson says his firm is at a huge data advantage to help customers

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