Move follows criticism that Staysure is freezing agents out of holiday bookings
Staysure is reaching out to travel agents to form referral partnerships, according to travel trade website TravelMole.
The move follows criticism from some agents that the insurance broker was freezing them out of holiday bookings they had worked on.
But Staysure Travel managing director Allie Westall told the site that the problem stems from the growing trend of comparison shopping.
“It’s a symptom of modern day consumerism, where customers shop around to get the best deal. It’s the modern way of doing things,” she said.
“It’s not that we’re knowingly trying to undermine anyone. We know what it’s like to have business go elsewhere and we often spend a lot of time working on travel and insurance quotes for a customer, who then goes elsewhere,” Westall told TravelMole.
“We respect the work done by agents and in the spirit of partnership, I would urge them to speak to our partnership team.”