DLG entered their guaranteed seven day repair promise, supported by an online tracker. The company pledge to pay the customer £10 for each additional day it is late, up to seven days.
What the judges said: The winner perfectly illustrates how technology can be used to improve the customer experience and is leading to changing behaviours within the value chain for the benefit of the wider industry.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
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